Applications Support Analyst
Job Description
We are seeking a highly motivated Business Systems Analyst with 10+ years of experience in designing, developing, and implementing SAP Ariba.Your key responsibility will be supporting the tax integration processes between ONESOURCE Indirect Tax Determination and SAP Ariba. You will work with both internal and external parties (consulting and implementation partners, customers and prospects) to design integration solutions, implementation strategies, training materials and best practices. You will provide domain expertise in SAP Ariba and business processes in support of building clearly defined business requirements and converting them into competitive, robust and flexible designs.
About the Role:
In this opportunity as an Application Support Analyst, you will:
Analyzes customer problems of high complexity
Assesses scope of impact
Mitigates customer impact of issues and defines, reviews, and executes work arounds
Identifies options for problem resolution and initiates action
Engages others as appropriate and escalates as required
Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults
Liaises with various application development and content teams, customer service teams, and other software and hardware support teams.
Proactively monitors production and nonproduction environments and/or applications
Provides input for technical plans and solutions.
Provides technical guidance to less experience analysts
Has in-depth knowledge of a technical discipline or area and provides subject matter expertise
Provides task directions to other analysts.
Conducts root cause analysis and correlation of other system and/or application problems of high complexity.
Works on medium to large, moderately complex projects/issues that require increased skill in multiple technical environments and disciplines.
Manages multiple and sometimes competing priorities.
Prepares status updates for customer problems or projects.
Regularly communicates and shares knowledge with rest of the team.
Performs actions aligned with defined standards.
About You:
You're a fit for the role of Application Support Analyst, if your background includes:
- Applicants must have experience of working with SAP Ariba, preferably Ariba Cloud and Ariba Network.
- At least 7 years of experience combining analysis, design, configuration, and systems implementations.
- Bachelors in Business Administration or Computer Science or equivalent work experience; formal education in accounting/finance is desired.
- Familiarity with standard accounting and G/L functionality.
- Ability to collaborate and brainstorm with other team members in a dynamic environment
- Strong planning, organization, and time management skills with the ability to handle multiple projects
- Strong analytical and design skills
- Previous work with US Sales and Use tax highly desired
- Experience/Strong knowledge on Indirect Taxation
- Experience on OneSource Determination, OneSource Ariba Integration
- Work experience with backend SAP ECC system highly desired
- Experience driving quality of complex features with lots of dependencies
- Assist in QA testing and documenting final product solution
- Good written and oral communication skills
- Good problem solving capabilities
- Possesses a professional and cooperative attitude
- Self- starter who works well both independently and on a team
#LI-VGA1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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