Program Coordinator, Volunteer Services

Job Description

UW Medical Center Northwest has an outstanding opportunity for a Program Coordinator, Volunteer Services.

WORK SCHEDULE

• 40 hours per week
• Day Shift
• Monday - Friday 8am – 4:30pm

DEPARTMENT DESCRIPTION

UWMC Volunteer Services Program Coordinator supports the administrative and program operations of the Volunteer Services department for the Montlake and Northwest programs. This position is primarily stationed at Northwest Medical Center. This role works in a close and collaborative environment with the Volunteer Services Program Operations Specialist and Volunteer Services Program Manager. The position includes oversight of the overall volunteer program at two campuses, which includes onboarding volunteers: processing volunteer applications, training new volunteers, oversight of volunteer performance, program calendar management, updating files, database entry, and ensuring volunteer compliance and records compliance. The position requires extensive involvement with students, community volunteers, staff, patients, the public and/or agencies by supporting program activities and program goals.

PRIMARY JOB RESPONSIBILITIES

• Lead daily operations of the volunteer program to meet needs across both hospitals
• Model UWMC Service Culture Guidelines and proper infection prevention/PPE use.
• Manage volunteer onboarding, including inquiries (phone, email, in-person), application review, and compliance with standard procedures.
• Maintain and update the volunteer database; track metrics and prepare regular reports.
• Communicate with volunteers regarding opportunities, updates, and program information.
• Foster strong relationships and two-way communication with volunteers and internal teams.
• Coordinate volunteer activities across both campuses as needed.
• Support recruitment and engagement efforts with community groups and donors.
• Maintain volunteer supplies, including uniforms and onboarding materials.
• Prepare materials for interviews, orientations, and trainings (print and digital).
• Update volunteer service descriptions and manage the operations calendar.
• Maintain an organized office and assist with volunteer recognition programs.
• Collaborate with Volunteer Services leadership to ensure program success.
• Promote a welcoming, inclusive, and engaging volunteer environment.

REQUIREMENTS

• High school graduation or equivalent AND two years of experience in the program specialty.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Desired:

• Experience in high level customer service roles.
• Demonstrated emotional intelligence.
• High proficiency with Microsoft Word, Excel, Publisher, PowerPoint, databases, and use of social media.
• Familiar with equipment typical of complex office settings. 
• Excellent verbal and written communication skills. 
• Excellent interpersonal and teamwork skills.
• Ability to organize and prioritize workload appropriately to ensure deadlines are met.
• Ability to handle confidential/sensitive issues.
• Ability to communicate and deal tactfully with a diverse population of volunteers, hospital personnel, visitors, and patients.
• Ability to work independently with little supervision.
• Familiarity with UWMC Montlake and Northwest departments and locations.
• Experience in volunteer, community service, and/or employee recognition programs.
• Experience interacting with patients and patient families.
• Experience with Volgistics Volunteer Management database.
• Familiarity with Instagram.

ABOUT UW MEDICAL CENTER-NORTHWEST
UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest.   As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. 

The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care.  It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Specialty Care Meridian Pavilion.

Teamwork. Community. Opportunity.

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$26.21 hourly

Pay Range Maximum:

$35.24 hourly

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.