Collections Specialist

Collections Representatives 

The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.

 

Required Skills: 

1. Excellent communication skills 

2. Customer Service focus 

3. Ability to understand and discuss personal and financial difficulties 

4. Ability to recommend and negotiate payment arrangements 

5. Demonstrated ability to work in a fast paced environment 

6. Strong computer skills 

Desired Skills: 

1. Previous collections experience 

2. Previous customer service experience 

3. Strong negotiation skills 

Czaria Abaloyan

314-943-5489