Front Desk/Medical Assistant

Front Desk/Medical Assistant

Location: Gahanna, Ohio

Position Summary: The Patient Coordinator/Medical Assistant will assist in both positions when assigned to those duties for the day. They will support physicians and other members of the health care team by gathering patient medical history and other vital medical information into our EMR system. They will make sure to use customer service skills and display professionalism to treat our patients with the utmost quality of care. Also, managing patient appointments, answering patient inquiries, and ensuring that patients receive the highest level of care. 

Job Function and Duties:

· Greet patients promptly and courteously

· Perform duties under the supervision and direction of the physician

· Answer phones, schedule appointments, clean and stock exam rooms

· Create/Transfer orders, send outbound referrals when asked by the physician

· Obtain medical history and other vital clinical information from patients

· Be courteous by providing attention to each patient who walks in. Everyone should be greeted with a smile and conduct should always be polite

· Register new patients and update established patient demographics, collecting copays, balances, insurance cards, entering information into EHR

· Facilitate patient flow by notifying the provider of patients' arrival by checking the patient in to the EHR, notifying the patient of delays and communicating with patients and clinical support staff

· Following OSHA/HIPAA guidelines

· Managing faxes and returning voicemails from patients

· Other tasks assigned to you from management

Required Skills & Abilities:

· HIPAA and OSHA knowledge and Compliance preferred (will train if not knowledgeable)

· Medical office experience preferred but not required

· Must be professional and courteous

· Excellent communication and organizational skills

· Ability to work with a team or independently

· Computer Skills a must, experience with ModMed EHR a plus but not required

· Must be willing to get your GXMO license to take X-rays (we will help you to obtain license)

Interpersonal Skills and Competence:

· Be a good listener and have excellent customer service skills 

· Have proper phone etiquette

· Demonstrates the ability to work in a fast-paced environment

· Strong attention to detail

· Great personality, dependability and maintain confidentiality

· Must approach tasks with a sense of urgency and be able to handle multiple tasks at once

Physical Demands:

· Must be able to walk/stand for long periods of time

· May be required to bend, reach and lift up to 20 pounds as needed throughout the day

Schedule and Related Information:

· Work schedule is Monday through Friday, no weekends

· Travel to other locations may be occasionally necessary

Benefits: Health, Dental, Vision, Life, Short Term/Long Term, HSA, Personal Time Off (PTO) 401K, Paid Holidays, Bonus Incentives

About Pacesetter Health: Pacesetter Health’s mission is to set the pace in lower extremity care as the partner of choice for leading physicians delivering best-in-class patient outcomes. Based in St. Louis, Missouri, and backed by private equity investors Compass Group Equity Partners (www.cgep.com), VSS (www.vss.com), Siguler Guff (www.sigulerguff.com), and SunGate Capital, Pacesetter Health is a leading growth partner to podiatry clinics throughout the country.