RACING SERVICES LIASON - Seasonal

- Conduct one-on-one and group training sessions for customers on betting platform functionality and wagering processes.- Educate customers on betting terminology, bet types, odds formats, and sports betting fundamentals.- Create and maintain training materials, tutorials, guides, and educational resources.- Respond to customer inquiries regarding betting products, features, and promotions.- Identify customer knowledge gaps and provide personalized coaching and support.- Collaborate with Customer Support, Operations, Marketing, and Compliance teams to ensure accurate and up-to-date training content.- Collect customer feedback and recommend improvements to training programs and user experience.- Stay current on industry trends, betting products, platform updates, and...