Job Description
For more than 50 years, Active Generations has been a trusted leader in supporting adults through wellness programs, essential services, and meaningful community connections. With a growing team across multiple locations, we continue to evolve and expand our impact while staying grounded in our mission.
Our work centers on creating environments where people can thrive—physically, socially, and emotionally. Through wellness and nutrition programs, caregiving services, and opportunities for connection, our team works together to promote active lifestyles and overall well-being. We’re guided by teamwork, compassion, and adaptability, and we’re looking for individuals who want their work to have genuine purpose and lasting impact.
SUMMARY:
As the Workers on Wheels (W.O.W) Driver, this role is responsible for safely transporting clients to essential destinations such as medical appointments and grocery stores while providing a high level of customer service and support. This position plays a key role in maintaining client independence and access to essential services by ensuring reliable, compassionate, and timely transportation. In addition to driving responsibilities, this role supports basic administrative tasks and vehicle upkeep to ensure smooth daily operations.
ESSENTIAL FUNCTIONS:
- Provide safe, reliable, door-to-door transportation for clients to and from medical appointments, grocery stores, and other approved destinations
- Assist clients as needed entering and exiting the vehicle to ensure a safe and supportive experience
- Maintain accurate records of mileage, ride details, and client interactions in accordance with program requirements
- Perform routine vehicle inspections, including daily and monthly checks, and report any maintenance or repair needs promptly
- Ensure vehicles are clean, organized, and well-maintained at all times
- Communicate regularly with the W.O.W Coordinator regarding scheduling updates, client needs, or any issues that arise
- Contact clients as needed to confirm rides or update information in program records
- Support general administrative tasks such as making phone calls, stuffing envelopes, and assisting with office duties
- Attend required W.O.W meetings and participate in team communication and program updates
- Provide excellent customer service by maintaining a friendly, respectful, and professional demeanor with clients, team members, and the community
EDUCATION & EXPERIENCE:
- High school diploma or equivalent required.
- Valid Driver’s License with clean driving record.
KNOWLEDGE, SKILLS & ABILITIES
Demonstrated strong interpersonal and customer service skills, with the ability to build positive relationships with clients and provide compassionate support. This individual is dependable, organized, and able to manage time effectively while maintaining accurate records. Strong communication skills and attention to detail are essential, along with the ability to problem-solve and adapt to changing schedules or client needs. Basic computer skills, including familiarity with Microsoft Office programs, are preferred. The ability to work both independently and as part of a team is critical to success in this role.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
- Ability to sit for extended periods of time while driving
- Ability to stand, walk, bend, reach, and assist passengers in and out of vehicles
- Ability to lift, carry, push, or pull up to 30 pounds as needed
- Frequent use of hands for driving, assisting passengers, and completing documentation
- Ability to operate a vehicle safely in various weather and road conditions
- Ability to communicate effectively with clients in person and over the phone
- Comfortable working in both vehicle and office environments with moderate noise levels
- Potential exposure to communicable illnesses when interacting with clients and the public
LEADERSHIP & MANAGEMENT:
Reports to: WOW Coordinator
Direct reports: None.
ACCOMMODATION:
Active Generations is committed to providing equal employment opportunities and complying with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants or employees who require accommodation during the application or employment process should contact Human Resources.
Monday - Friday 12 PM - 5:30 PM