Deliver high-quality technical support for Avaya communication systems and products
Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
Analyze and diagnose network-related problems affecting Avaya systems
Collaborate with cross-functional teams to implement solutions and system upgrades
Maintain accurate documentation of support activities and technical configurations
Provide clear and concise communication to clients regarding issue resolution and best practices
Stay up-to-date with the latest Avaya technologies and industry trends
Participate in on-call rotations to ensure 24/7 support coverage
Additional requirements may exist if offer of employment is extended

Bachelor's degree in Computer Science, Information Technology, or a related field
3+ years of experience in Avaya systems support
Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms
Proficiency in network protocols such as TCP/IP and SIP
Excellent troubleshooting and problem-solving skills
Avaya certifications (e.g., ACSS, ACIS, or APSS) preferred
Strong understanding of telecommunications and unified communications
Exceptional customer service and communication skills
Ability to work efficiently in a fast-paced environment
Excellent organizational skills and attention to detail
Experience with technical documentation and report writing

All your information will be kept confidential according to EEO guidelines.

Avaya Engineer

Job Description