Skill Chapter Lead - Legacy Solutions (m/f/d)

Key Responsibilities

1. Transition Management

• Develop comprehensive, business continuity-optimized transition plans, including scope, timelines, milestones, and resource allocation for the migration of solutions to external LSSC/AMS providers and internal offshoring services (MDI)
• Implement and manage the overall transition program governance, ensuring all workstreams deliver according to defined timelines and objectives
• Define and monitor KPIs and success criteria for transition completion
• Ensure business continuity through proactive risk identification and mitigation strategies
• Ensure compliance with contractual obligations, SLAs, and regulatory requirements
• Oversee the implementation of the defined support model for all local solutions
• Oversee structured knowledge transfer processes, including documentation and training.
• Ensure operational readiness through process mapping, SOP development, and service acceptance validation, including management of shadowing and reverse-shadowing phases prior to go-live

1. Stakeholder & Change Management

• Act as the primary interface between service providers and internal stakeholders, including platform leads and senior business representatives
• Manage executive reporting on transition and performance. Facilitate steering committees and governance forums
• Lead organizational change management initiatives for the transition in close collaboration with communication and change experts
• Coordinate workforce transitions, including redeployment, reskilling, or vendor onboarding
• Develop and execute integrated communication plans to support the adoption of new operating models (i.e., platform-based operation model)

1. Drive operational excellence

• Organize post-transition to ensure a smooth handover to steady-state or service management teams.
• Support stabilization through post-transition reviews and lessons learned to drive continuous
• Establish a steady-state governance and service management model
• Continuously monitor, review, and optimize SLAs and KPIs (availability, response times, incident resolution, backlog)
• Functionally lead and steer the Local Solutions Operations Managers chapter.
• Implement best-practice processes for major incident and crisis management, aligned with METRO standards
• Establish a centralized change request management process and governance structure for local solution enhancements
• Define and track service improvement, automation, and monitoring initiatives.
• Manage vendor governance, performance, and commercial topics (scope, billing, deliverables), driving optimization and corrective actions where needed.

1. Legacy Decommissioning Program

• Operationally steer and govern the decommissioning of local legacy solutions to achieve the decommissioning targets through FY28
• Continuously align with senior stakeholders and platform leads to accelerate decommissioning initiatives
• Ensure dependencies, risks, and business impacts are actively managed throughout the decommissioning process

 

• 10+ years of experience leading complex IT outsourcing, shared services, or large-scale transition and transformation programs in international environments
• Proven track record in managing external service providers and offshore delivery models (e.g., AMS, shared services, or global capability centers)
• Demonstrated experience leading large-scale transition programs, including migration of services and systems from local teams or incumbent vendors to new delivery models
• Strong experience in legacy landscape optimization, including decommissioning of local solutions and application rationalization initiatives
• Proven ability to drive cost optimization and efficiency improvements through outsourcing, standardization, and consolidation initiatives
• Extensive experience working in complex, multi-country organizations with diverse stakeholder groups
• Strong program and project management capabilities, including governance, risk management, and delivery oversight
• University degree in Information Technology, Business Administration, Engineering, or a related field; advanced degrees (e.g., MBA) are a plus
• Strong interpersonal and stakeholder management skills, with the ability to communicate effectively and build trust-based relationships
• Strong leadership presence with the ability to inspire confidence, influence stakeholders, and drive alignment across teams and senior partners
• English business fluency in written and oral communication

Additional information

This resonates with you? Apply now!

What we offer at METRO.digital? 

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here. 

Let´s connect soon. Apply for the role now!