Senior Manager-Digital Product Management

As part of the Global Merchant & Network Services group (GMNS), the GMNS Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide.

We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

The Senior Manager Enterprise Payments Product Development is an exciting role, responsible for building modern, scalable enterprise payment capabilities and ensuring high quality predictable delivery across global markets. This role sits within the Enterprise Payments Centre of Excellence and partners closely with Product Management, Architecture, Engineering, Operations and Market teams to translate product strategy into robust technical capabilities and platform solutions.

This leader will be accountable for shaping how Enterprise Payments capabilities are designed, built and delivered; while driving modernization of legacy payment flows and scaling bank based money movement solutions globally. The role reports to the Director in India CoE and plays a critical role in transforming how payment platforms are developed at American Express.

• Collaborate with Product Management teams to translate product strategies and roadmaps into technical capabilities and actionable delivery plans.

• Develop capability release plans with key stakeholders, e.g., Product Management, Engineering, Operations, Strategy, market teams, etc.

• Participate in the discovery and envisioning of new payment flows and bank integration capabilities that power key customer journeys across American Express.

• Drive the definition and refinement of capabilities, features, user stories and associated success criteria.

• Define market specific platform requirements for inclusions in global platforms and market expansion release plans.

• Develop the delivery strategy for modernization, establishing a playbook for enablement expansion and scaling of modern payment capabilities across the globe.

• Drive modernization of payment capabilities including migration from legacy solutions to resilient scalable and cloud enabled platforms where applicable

• Establish and monitor delivery and performance metrics to improve predictability throughput quality and incremental value delivery

• Act as a bridge between technical teams and business stakeholders to ensure clear communication, understanding, and alignment on product goals and progress against them.

• Foster a collaborative culture within the organization focused on delivery excellence and doing it the right way

• 6+ years of experience in Product Development, Product Management, Strategy, Engineering or a similar role.

• Proven ability to drive change, and leverage scaled Agile practices to drive successful product development and delivery.

• Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiative

• Experience in Payments with exposure to Clearing, Settlement or bank integrations

• Strong analytical and problem solving skills with the ability to navigate ambiguity make trade-offs and drive execution at scale

• High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.

   

• Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience

• Bachelor's or master's degree in engineering, Product, Business or related field

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.