Who we are looking for

We are seeking a senior, strategic, and execution-focused leader to serve as Chief Operating Officer for SSFSIL and Head of Transfer Agency Ireland. The successful candidate will operate within a complex global matrix, driving transformation, governance, and client outcomes while ensuring alignment with enterprise priorities and regulatory obligations in Ireland.

What you will be responsible for

As COO, SSFSIL & Global Delivery Ireland Lead

• Own full P&L, strategy, and execution for Global Delivery Ireland, ensuring alignment with enterprise goals and regulatory obligations

• Lead operational delivery across all Global Delivery teams (traditional and alternatives), driving year-on-year efficiency and scalability

• Act as the senior escalation point, navigating global matrix structures to resolve complex client and operational issues

• Ensure strong governance, risk management, and compliance frameworks, including oversight of audits, regulatory requirements, fiduciary controls, and business continuity

• Drive implementation of the global operating model and business transformation initiatives

• Lead change management across client integration, regulatory change, and internal transformation programs

• Ensure optimal resource allocation across staff, technology, and financial oversight

As Head of Transfer Agency Ireland

• Direct end-to-end Transfer Agency operations in Ireland, ensuring SLA adherence, service quality, and operational resilience

• Drive continuous process improvement leveraging automation, best practices, and centers of excellence

• Enhance capacity management and operational scalability to support growth objectives and improved margins

• Partner with Technology & Transformation teams to address technology challenges and deliver strategic investments

• Maintain strong alignment to client service expectations through KPI-driven performance management

Client, Growth & Commercial Leadership

• Partner with Sales, Product, and Relationship teams to support key client relationships and new business origination

• Lead new business reviews, ensuring alignment to the operating model, scalability, and profitability targets

• Collaborate with Product Management on investment roadmaps to enhance product capabilities and service delivery

• Drive a client-centric culture in partnership with CPO and CCO leadership teams

Risk, Governance & Leadership

• Identify operational risks and implement mitigation strategies

• Ensure adherence to internal policies, regulatory requirements, and industry best practices

• Lead KPI and SLA governance to ensure consistent client delivery

• Develop and mentor senior leaders, ensuring strong succession planning and leadership continuity

What we value

These skills will help you succeed in this role:

• Proven ability to lead large-scale, multi-location operations within a complex global matrix

• Strong commercial acumen with demonstrated P&L ownership and margin optimization

• Deep expertise in Transfer Agency and investment servicing operations

• Strong risk and control mindset with experience in regulated environments

• Ability to drive transformation, automation, and continuous improvement at scale

• Executive presence with strong stakeholder management across clients and senior leadership

• Strategic thinking combined with hands-on execution capability

Education & Preferred Qualifications

• Degree in Finance, Accounting, Business, or related discipline (advanced degree preferred)

• Extensive experience in financial services operations, with significant leadership experience

• Proven track record in leading large operational teams and delivering transformation initiatives

• Strong knowledge of regulatory environments, particularly within Ireland/EMEA

• Experience managing global client relationships and complex service delivery models

Additional requirements

• Ability to operate effectively in a global matrix organization

• Willingness to engage across multiple time zones and travel as required