Customer Account Specialist, FOLIO

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Account Specialist, FOLIO based in the United States.

This role offers the opportunity to strengthen customer relationships and support innovative library technology solutions in a collaborative environment. The Customer Account Specialist will serve as a key point of contact for FOLIO customers, helping organizations maximize the value of their platforms and services. You will partner with technical, implementation, development, and support teams to resolve issues and improve customer experiences. The position combines customer success, technical understanding, and relationship management to deliver impactful solutions. You will help shape service delivery strategies while advocating for customer needs across the organization. This is an ideal opportunity for a customer-focused professional with library technology experience who enjoys solving problems and building lasting partnerships.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Account Specialist, FOLIO based in the United States.

This role offers the opportunity to strengthen customer relationships and support innovative library technology solutions in a collaborative environment. The Customer Account Specialist will serve as a key point of contact for FOLIO customers, helping organizations maximize the value of their platforms and services. You will partner with technical, implementation, development, and support teams to resolve issues and improve customer experiences. The position combines customer success, technical understanding, and relationship management to deliver impactful solutions. You will help shape service delivery strategies while advocating for customer needs across the organization. This is an ideal opportunity for a customer-focused professional with library technology experience who enjoys solving problems and building lasting partnerships.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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