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MERCHANT STORE EXCELLENCE MANAGER
Japan-TokyoPosted 3 months ago
Full-timeremote
Job Description
- Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities
- Accurate account management delivering the performance objectives:
- First / ongoing training
- Maximize TFS business (IR and RR management) +other KPI’s like MCC + Payment target + Tokenization + Fast Refund
- Maximize DCC business (Hit Rate management)
- Business Statistics analysis, presentation, discussion and action
- Action plans and store visits in line with company segmentation model
- Achieve sales targets taking corrective action when result materially deviates from expected
- Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff
- Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan
- Offer intensive support including product instructions
- Constant communication with merchants to increase KPI’s
- Action plans and in-Store visits in line with the Global Blue’s strategy
- Processing and presentation of business statistics and insights
- Deliver to the stores the activities have been agreed with the merchant’s HQ
- Document in CRM all merchant’s specific information and activity done