NOC Engineer (Network)
Job Description
Aqueduct Technologies is seeking a Network Operations Center (NOC) Engineer to serve as a core member of the NOC team, providing critical escalation coverage and continuity of support during our primary business hours (9am – 5pm EST, Monday – Friday).
The NOC Engineer handles all initial escalated support requests within our ticket system, owns their progress, and performs deep dives into issues to find a resolution. During this process, they also ensure documentation is up to date, customer environment details are accurate, and they pass along lessons learned to more junior engineers to help increase their knowledge.
The NOC Engineer is a member of a driven, experienced, and support-focused team that is the primary escalation point for support tickets and stewards our customers’ environments. While closing out tickets is important, it is far more critical to the values and relationships Aqueduct has with its customers that we get the right solution, rather than just a fast one. The reputation of the infrastructure team with our customers is rooted in our ability to proactively manage their environments and issues.
Aqueduct Technologies is seeking a Network Operations Center (NOC) Engineer to serve as a core member of the NOC team, providing critical escalation coverage and continuity of support during our primary business hours (9am – 5pm EST, Monday – Friday).
The NOC Engineer handles all initial escalated support requests within our ticket system, owns their progress, and performs deep dives into issues to find a resolution. During this process, they also ensure documentation is up to date, customer environment details are accurate, and they pass along lessons learned to more junior engineers to help increase their knowledge.
The NOC Engineer is a member of a driven, experienced, and support-focused team that is the primary escalation point for support tickets and stewards our customers’ environments. While closing out tickets is important, it is far more critical to the values and relationships Aqueduct has with its customers that we get the right solution, rather than just a fast one. The reputation of the infrastructure team with our customers is rooted in our ability to proactively manage their environments and issues.