Customer Experience Lead

JOB RESPONSIBILITIES

Customer Service 

• Serve as the primary point of contact for guests, delivering exceptional customer service 

• Address and resolve guest concerns promptly and professionally 

Operations Management 

• Support front-of-house operations to ensure a welcoming and efficient guest checkout experience 

Communication 

• Communicate critical information clearly and effectively 

• Provide timely and accurate updates to leadership regarding issues and operational needs 

Safety 

• Adhere to departmental safety protocols

• Identify, report, and escalate safety concerns as appropriate 

JOB QUALIFICATIONS

• 2 years of related supervisory experience 

• 5+ years of customer service experience

 

Primary Location

Burnet Campus

 

Schedule

Full time

 

Shift

Rotating (United States of America)

 

Department

Food Services

 

Employee Status

Regular

 

FTE

1

 

Weekly Hours

40

 

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$19.48 - $22.25

 

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability