Employee Benefits Client Consultant

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Benefits Small Group Account Manager to join our growing team in Portland, OR.

The Employee Benefits Account Manager responsibility is to provide exceptional service to our customers by establishing realistic customer expectations, seeking customer input, and meeting service commitments in a professional and punctual manner. Account Managers are the main point of contact for customers regarding open enrollment, marketing, and the renewal process. Account Managers are given autonomy to make recommendations to customers and exercise independent and discretionary judgement daily.

How You Will Contribute:

• Responsible for renewal process from start to finish including but not limited to pre-renewal analysis, renewal analysis, and renewal administration

• Lead open enrollment process including but not limited to creation of marketing materials, system training, onsite set up & client trouble shooting

• Build strong relationships and provide customer centric solutions using speed and agility

• Advise and direct clients on claims issues, administration, benefit plans and federal/state laws such as: COBRA, HIPAA, FMLA, ERISA etc.

• Create, prepare and present client presentations

• Answer customer and carrier questions through all means of communications such as through calls, personal meetings, seminars, etc. All customer inquiries must receive a response on the day they are received or by noon the following day if the request arrives in late afternoon

• Discuss various funding mechanism options with customers, such as level funding, self-funding, etc.

• Act as an expert regarding Account Management and advocate for customers on employee claim issues, carrier relations, and all related duties. Activities are logged, and documentation filed in Benefit Account Management (BAM).

• Follow new customer onboarding process including sending BORs to carriers, completing Top Gun, compliance paperwork to new customers.

• Follow all B&B Internal Operations (audit) practices for each customer

• Review carrier certificates/policies/SPDs for accuracy, complete contract review checklist and file appropriately in BAM before sending final versions to customers

• Responsible for identifying opportunities to round out accounts with additional lines of coverage. Other department sales goals or specific individual goals may be assigned.

Licenses and Certifications:

• Must obtain Life & Health Insurance License for required states within three (3) months & keep current

Skills & Experience to Be Successful:

• Minimum of two (2) years of experience in the field of Employee Benefits

• Business proficiency in Spanish (written and verbal) preferred

• Solid knowledge and understanding of group health and welfare benefit plan coverage, current legislation, rules, laws, and other regulations; insurance plans, underwriting principles, selection, pricing, rating, and premium calculation

• Familiarity with complex benefit issues to serve as the key contact for customers in resolving them

• Fluent with Microsoft Windows, Office 365, Word, and Excel

• Exceptional telephone demeanor

• Excellent customer service and interpersonal skills

• Ability to maintain a high level of confidentiality

• Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages

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Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.