Job Description
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary & Key Areas of Responsibility
The Software Support Consultant is a senior individual contributor within Software Support (SWS) who serves as the primary local point of contact for the India-based SWS resources and a trusted delegate for the SWS leadership team. This role provides operational leadership for the India SWS Center of Excellence (CoE), including second-level customer escalations, region-wide CAP escalation support across products, team operational administration, and local representation. The role drives employee engagement, continuous improvement, and AI adoption activities for the India CoE, and acts as a liaison for business intelligence (BI) reporting queries in partnership with the BI/reporting team. This role does not have direct reports, but it carries clear leadership expectations through influence, coaching, operational ownership, and local advocacy.
Responsibilities
Operational leadership (India SWS CoE)
- Operate with minimal management guidance; be decisive and execution focused.
- Actively contribute to overall team success by achieving team objectives and KPIs.
- Monitor operational health indicators (backlog, aging, critical incident handling) and support the team in overcoming incident lifecycle challenges.
- Ensure progress is being made on open incidents by all team members (follow-up, unblocking, prioritization).
- Serve as the local SWS representative in India and represent Support Management locally.
- Work with the leadership team on targeted special projects (for example: employee engagement, continuous improvement).
- Maintain mandatory compliance with NCR Atleos Code of Conduct, Shared Values, and Security Awareness requirements.
- Help resolve roadblocks in maintaining the customer environment within the NCR Atleos SWS Azure lab to enable troubleshooting and validation.
- Represent SWS in solution assurance calls, ensuring support readiness and risk awareness.
Technical Qualifications
- Basic understanding of ATMS and how they operate.
- Knowledge of relational databases and SQL / PLSQL.
- Knowledge of Java technologies.
- Customer support experience.
- A broad understanding of technology – both infrastructure and application.
- Incident management discipline.
Basic Qualifications
- Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science.
- Minimum of 9 years software related job experience (support/development).
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.