Job Description
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Your responsibilities
The Team Leader Remarketing Operations supervises and supports the operational teams involved in remarketing activities, ensuring smooth daily functioning and high-quality service delivery.
The role focuses on coordinating activities related to end-of-contract damages (UFWT), total loss processes, and sales administration, while contributing to process improvements, IT-related optimizations, and financial accuracy (including invoice validation).
Essential responsibilities:
Lead, coach and develop a team of employees within remarketing administration and end-of-contract damages (UFWT).
Organise and distribute the daily workload, set priorities and ensure efficient case handling within agreed deadlines
HR related tasks such as a yearly evaluations, managing performance priorities, capacity planning (vacation, homeworking)…
Monitor the quality and accuracy of administrative processes, including vehicle files, invoice preparation, damage assessments and dispute follow-up
Track team performance and KPIs, analyse deviations and take action to improve productivity, quality and turnaround times.
Act as the first point of contact for escalations, complex files and operational questions within your area of responsibility.
Work closely with other teams within Ayvens to align end-to-end processes, knowledge dissemination and improve the customer journey.
Implement and support improvement initiatives related to efficiency, standardisation, reporting and compliance.
Ensure clear communication, team alignment and a positive working culture in which authenticity, curiosity collaboration and commitment are central.
Responsible for onboarding new colleagues and drawing up a personal training plan.
Who are we looking for?
Strong leadership and people management skills
Analytical mindset and structured thinking
Problem-solving capabilities
Result-driven and proactive attitude
Strong organizational and prioritization skills
Excellent communication and stakeholder management
Ability to bridge business and IT topics
Decision-making skills
What do we offer?
Join Ayvens – Drive the Future of Mobility
At Ayvens, we’re turning mobility into more than just a destination — we’re making it a great experience. And to make that happen, we need people who make a difference.
We’re committed to helping our colleagues grow, thrive, and reach their full potential. That means:
providing extensive training opportunities
clear talent development plans
fair and competitive compensation
You can count on a well-rounded benefits package, including a free medical care plan, pension scheme, meal and eco vouchers, and a flexible income plan.
Healthy work-life balance
Flexible working hours
Possibility of homeworking several days a week
Thorough onboarding process and performance feedback
Opportunities for internal mobility
At Ayvens, we welcome fresh ideas, innovation, and open feedback. We’re building a culture where everyone has the space to be themselves and contribute to something bigger — the future of sustainable mobility.
We are Ayvens. We’re ready for what’s next.
Are you? Apply now and be part of the journey.
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.