Bartender - Steakhouse

The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart). 

Essential Duties and Responsibilities: 

• Takes customer drink orders.  

• Properly greet each guest and provide outstanding customer service offering drink and food specials. 

• Totals bills, presents check, collects settlement, and processes payment. 

• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. 

• Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately. 

• Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately. 

• Prepare cocktails according to recipes, using correct tools and glassware. 

• Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly. 

• Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods. 

• Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions. 

• Serve food and beverages, ensuring timeliness, completeness, and accuracy. 

• Serve meals to patrons according to established rules or etiquette, working in a casual dining setting. 

• Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs. 

• Process payments according to POS and cash handling procedures. 

• Perform last call. 

• Maintain bank variance within standard. 

• Ensure all checks are closed out. 

• Maintain bar inventory to determined par levels and communicate ordering needs to management staff. 

• Maintain positive and professional communication with all staff. 

• Communicate effectively and professionally with the culinary team to maximize guest satisfaction. 

• Adheres to food and beverage policies and State Liquor Laws.  

• Keeps station clean at all times.  

• Promotes positive customer relations.  

• Responsible for the receipt of monies and settlement of guest’s checks.  

• Other departmental related duties and assignments as directed by management. 

QUALIFICATIONS: 

• Must have at least 1 year of high-volume bartending experience. 

• Must have and be able to demonstrate extensive beer, liquor, and wine knowledge. 

• Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines. 

• Must have and be able to demonstrate spirit differentiation and drink preparation techniques. 

• Excellent customer service skills, which must include a positive, friendly, and outgoing attitude 

SKILLS 

• Strong leadership and interpersonal skills  

• Excellent interpersonal, oral and written communication skills. 

• Meticulous, organized and accurate 

• Extreme confidentiality. 

• Familiarity with a variety of computer systems and applications. 

• Be flexible to work varying shifts and time schedules as needed. 

• Communicate effectively with all levels of employees and guests. 

• Manage multiple details and tasks concurrently in a changing environment. 

• Able to work effectively in a team environment. 

• Analyze and think about how possible solutions impact on the entire operation. 

PHYSICAL DEMANDS 

• Ability to stand and sit for extended periods of time. 

• Ability to walk distances. 

• Ability to lift 30 to 40 lbs. 

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. 

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.