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Supervisor-Patient Advocacy
Waltham, MAPosted Yesterday
remote
Job Description
Job Id:
5236
# of Openings:
1
Join a mission-driven team making a difference in the lives of cancer patients.
Patient Advocacy Supervisor – Onco360 Pharmacy
Waltham, MA | Full-Time | Mon - Fri 9:30am to 6pm EST
Waltham, MA | Full-Time | Mon - Fri 9:30am to 6pm EST
Salary Starting at $65k annually and up
Sign-On Bonus: $5,000 for employees starting before July 31, 2026.
Onco360, a leading oncology pharmacy, is seeking a Patient Advocacy Supervisor . Candidate to live within commuting distance of our New Hyde Park pharmacy. Remote work possible after initial on-site training.
Company Benefits
- Medical; Dental; Vision
- 401k opportunity
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Quarterly Incentive Bonus
- Paid Volunteer Day
- Referral Incentive Program
- Company Paid Life Insurance; and Short/Long-Term Disability
Why Join Us?
- A career with purpose: Help patients access life-saving medications.
- Supportive culture: We value teamwork, respect, integrity, and passion.
- Growth opportunities: We invest in your professional and personal development.
What You’ll Do
The Patient Advocacy Supervisor is responsible for oversight of activities relating assisting patients and/or families to access financial resources for Pharmacy co-pays. The Advocacy Supervisor assists patients who may qualify for assistance through Not-for-Profit Organizations, Manufacturer Programs, or our internal review process. This role requires advanced program knowledge and will provide quality control by routinely examining cases completed by team members.
How You’ll Do This
- Supervises advocacy staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover. Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues.
- Assists Manager of Advocacy in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills.
- Works with Advocacy Manager and Director to recruit, select, hire, orientate, develop, and train new associates. On an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for advocacy staff. In collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to technicians performing at substandard levels.
- Reports on daily activity of vertical team members, including monitoring of daily workflow and Pulse reporting and other reports as needed.
- Practices first call resolution to help health care providers and patients with their pharmacy needs, answering questions and requests.
- Provides thorough, accurate and timely responses to requests from pharmacy operations, providers and/or patients regarding benefit information.
- Develops relationships with PAP’s, Manufacturer, foundational and other assistance programs to secure funding for oncology patients for their cancer medications.
- Implements the operational process of initiating, completing and appropriate follow up for financial assistance for both underinsured and uninsured patients.
- Maintains confidentiality in matters relating to patient and family while serving as a liaison between patients, physicians, advocacy funds and other oncology pharmacies.
- Interacts with patients and families with a variety of developmental and socio-cultural backgrounds to provide information to patients and families regarding their benefits and financial assistance options.
- Maintains a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
What You Bring
Required:
- High School Diploma or GED. Previous Experience in Pharmacy or Patient Advocacy/Financial Assistance. Licensed/registered pharmacy technician or as required by state law.
- 3+ years patient assistance/advocacy experience
- Knowledge/understanding of current patient assistance programs and resources to assist patients financially (i.E. foundations, manufacturer programs, state programs, Medicare, Medicaid, and commercial insurance, coordination of benefits, NDC medication billing, pharmacy or healthcare-related knowledge, basic math and analytical skills, Intermediate typing/keyboarding skills, leadership skills
- Registration with Board of Pharmacy (as required by state law)
- Ability to interact with sensitivity as a patient advocate, independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills, leadership
Preferred:
- Associate degree or equivalent program from a 2-year program or technical school or Bachelor’s Degree, Certified Pharmacy Technician (PTCB), Specialty pharmacy experience
- 5+ years patient assistance/advocacy experience
- Certified Pharmacy Technician (PTCB), Advanced Certified Pharmacy Technician
- Specialty pharmacy experience
Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.
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