SPA GRO 水疗中心宾客关系主任
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.About the role:
关于职位：
Provide professional service for any guest (male or female) including benefits, indications & contraindications. Organize and schedule all guests booking. This role is part of Spa department, reporting into Spa Manager.
为任何客人提供专业服务，包括介绍服务项目的益处、适应症和禁忌症。安排并规划所有客人的预订。该职位属于水疗部门，向水疗经理汇报。
What you will do:
岗位职责：
The ability to operate the Spa RA system for spa reservations and all other Spa Soft functions.
能够操作水疗预订系统（Spa RA系统）以及所有其他水疗管理软件功能；
The ability to upsell treatments to guests when booking
在客人预订时能够向其推荐升级服务项目
The ability to ensure all decoration always looks fresh and to Standards within the Spa reception area.
能够确保水疗前台区域的装饰始终保持清新并符合标准
The ability to handle guest complaints and to notify spa management.
能够处理客人投诉并及时通知水疗管理层。
What you bring:
岗位要求：
Minimum 1 years’ experience in related position with Four Seasons or other organization
至少1年于四季酒店或国际五星级酒店同等职位工作经验。
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
需要具备操作电脑设备的知识或能力，包括文字处理和电子表格软件。
Good knowledge of Word, Excel and PowerPoint
熟练掌握 Word、Excel 和 PowerPoint。
Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
具有较强的人际沟通能力，能够根据运营需求的变化安排工作优先顺序并灵活适应。
Requires basic computer skills for online training
需要具备基本的电脑操作技能，以便进行在线培训
Requires reading, writing and oral proficiency in the English and Chinese language
需要具备中英文的阅读、写作和口语能力；
Has the ability to anticipate and prioritize the needs of the guest proactively
能够主动预判并优先安排客人的需求；
Is energetic and has a professional approach to his/her craft
精力充沛，并以专业的态度对待自己的工作。