Implementation Coordinator
Job Description
Teletrac Navman is seeking an Implementation Coordinator to support the successful delivery of our solutions across the ANZ region. This role is responsible for the end-to-end coordination of installations, ensuring projects are delivered accurately, efficiently, and within defined service expectations.
You will play a key role in managing work orders, coordinating installers and contractors, tracking progress, and maintaining strong communication with customers and internal stakeholders. This is a fast-paced, detail-oriented role suited to someone who thrives on organisation, problem-solving, and delivering excellent service outcomes.
Key Responsibilities
- Coordinate and support the implementation of Teletrac Navman solutions
- Manage and execute installation activities within agreed service levels
- Create and maintain accurate work orders, including customer and asset details
- Schedule and dispatch installers while ensuring alignment with job requirements
- Track installation progress and follow up on outstanding or delayed work
- Manage rebooking of failed appointments and resolve scheduling issues
- Maintain accurate system updates and manage assigned work queues
- Communicate effectively with installers, contractors, customers, and internal teams
- Identify and escalate at-risk or complex jobs
- Support larger projects through coordination, scheduling, and stakeholder updates
- Contribute to continuous process improvement
- Assist with resource planning and installation scheduling
- Support case management and parts coordination where required
- Validate work order completion, including administrative and financial readiness
- Capture customer feedback and support internal stakeholders as needed
- Strong customer service mindset with excellent communication skills
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proactive, solution-focused, and able to work autonomously
- Strong time management and prioritisation skills
- Ability to build and maintain effective working relationships
- Comfortable working across systems and maintaining accurate data
- Willingness to learn and adapt in a dynamic environment
- Experience or knowledge of GPS or fleet technology is advantageous but not essential
WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.
Teletrac Navman is a Vontier company.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s power the way the world moves!