Senior Service Engineer, Key Account

Senior Service Engineer (Key Account)   

Thailand | Mindray

This is a role for someone who enjoys building real partnerships with hospitals — understanding what they need, shaping service solutions around it, and growing long-term relationships that matter to both sides. You'll work closely with distributors and internal teams to deliver service excellence to our most strategic accounts.

What you'll do

Customer & market management

• Understand Thailand's healthcare service market (public and private) and identify Strategic Key Accounts.
• Work closely with distributors to define and deliver competitive service solutions and SLAs for key accounts.
• Build and maintain strong relationships with hospital stakeholders to support account growth and long-term cooperation.

Service solutions & business development

• Identify customer pain points and service opportunities and provide tailored solutions.
• Drive service-related business growth — service contracts, spare parts, upgrades — together with partners.
• Establish service KOLs and enhance company influence through professional service delivery.

Project & solution support

• Support key projects by coordinating internal teams (sales, service, HQ) and external stakeholders.
• Provide technical and solution support during pre-sales and project execution.
• Contribute to system-level solution discussions where needed (e.g. device connectivity, workflow optimization).

Capability building

• Provide training and enablement to distributors and customers to strengthen service capability.
• Continuously improve service processes based on customer feedback and field experience.

What you'll bring

Education & experience

• Bachelor's degree or above in Biomedical Engineering, Medical, or a related field.
• 3–5 years in medical device service, service sales, or key account management.
• Experience with PMLS or MIS is highly preferred.

Market & business knowledge

• Strong understanding of hospital workflows and the local healthcare system.
• Experience in service contracts or service business development (preferred).
• Established relationships with key hospitals are a strong advantage.

Digital & integration exposure

• Exposure to medical IT systems (HIS/EMR/LIS) or device connectivity is a plus.
• Basic understanding of digital service or integration projects is welcome but not required.

Ways of working

• Fluent English required; Thai is a plus.
• Strong communication, coordination, and stakeholder management skills.
• Proactive, results-oriented, and comfortable managing competing priorities.
• Willing to travel within Thailand.

Nice to have

• Background in PMLS / MIS / IVD products.
• Experience in Service KA, service sales, or solution selling.
• Familiarity with channel collaboration models and hospital-level integrated solutions.