Senior Manager - SAM

Key Responsibilities:

1. Service Delivery Governance & Stakeholder Management • SAM Leader acts as Service Management Head • Own end-to-end service delivery governance across assigned markets. • Serve as the primary interface for BMU CFOs and GMs, building trusted stakeholder relationships and managing escalations • Lead Monthly and Quarterly Service Reviews • Represent voice of customer within SSC / BMU Face in SSC

2. Financial Control & Compliance • Act as Market Controller for assigned markets. • Oversee month-end, quarter-end, and year-end close governance. • Ensure reporting accuracy, financial integrity, and balance sheet hygiene. • Support statutory audits and ensure compliance with SOX and internal control requirements

3. Service Performance & Insights • Define and govern SLAs (review SLA performance and publish dashboards), KPIs, and Reverse SLAs. • Own service performance reporting and dashboard governance.
   • Ensure recurring service issues are addressed through su