Front of House ManagerFRONT OF HOUSE + CUSTOMER SERVICE·Oxford Street
Job Description
We're hiring for a hands-on Front of House Manager responsible for delivering an exceptional customer experience while leading day-to-day studio operations. The role combines operational excellence, team leadership, and community engagement to create a welcoming, high-performing environment. Approximately 80% of the role is spent on the studio floor, with 20% dedicated to administration, planning, and people management.
The Company:
A premium boutique fitness business committed to delivering exceptional member experiences through outstanding service, high-energy environments, and a strong sense of community. The business values proactive leadership, continuous development, and creating inclusive spaces where both people and performance thrive.
The Basics:
● Salary: £30,000
● Location: Oxford Circus
● Working hours: Full-time and 1 day every weekend. Shifts start as early as 5:45am and finish as late as 9:15pm so must be able to travel into and out of Central London for those times.
● Benefits: A competitive benefits package including a complimentary fitness membership, discounts on products and services, referral incentives, pension contributions and enhanced family support benefits.
● Reporting to: Studio Manager
The Role:
The Front of House Manager leads from the front, ensuring smooth daily operations, maintaining exceptional service standards, and developing a motivated Front of House team. The role is responsible for driving member engagement, supporting commercial performance, and fostering a positive studio culture through visible, hands-on leadership.
Lead the Front of House operation, ensuring an outstanding member experience at every touchpoint.
Oversee daily studio operations, ensuring classes run seamlessly and operational standards are consistently achieved.
Coach, support, and develop the Front of House team through regular feedback and on-shift leadership.
Build strong relationships with members to encourage retention, engagement, and community connection.
Monitor and deliver key operational and commercial performance indicators, including customer experience, retail sales, stock control, and service standards.
Support recruitment, onboarding, and training of new team members.
Collaborate with the wider management team to drive studio performance, implement initiatives, and maintain high operational standards.
Take ownership of issues, identify opportunities for continuous improvement, and provide management cover when required.
The Person:
A hands-on leader who enjoys working in a fast-paced, customer-focused environment and leads by example on the studio floor.
Passionate about creating exceptional experiences and building genuine relationships with members and colleagues.
Brings enthusiasm, positivity, and resilience to every shift, motivating others through their energy and attitude.
Leads with empathy, professionalism, and integrity, creating an inclusive and supportive environment for everyone.
Enjoys coaching and developing others, helping individuals and teams grow and perform at their best.
Takes ownership, embraces challenges, and is proactive in identifying opportunities to improve performance and the member experience.
Commercially aware, with a strong focus on delivering results while maintaining exceptional service standards.
Organised, adaptable, and able to prioritise effectively in a dynamic operational environment.
A collaborative team player who contributes to a strong sense of community and shared success.
Committed to maintaining high standards and continuously looking for ways to elevate the studio experience.
Your recruiter for this role is Izzy Roberts, Senior Recruiter at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.