Salesforce Enablement and Quality Assurance Specialist

This position serves as the lead for enablement and quality assurance, owning the end-to-end training strategy, program execution, and release readiness activities that drive adoption across multiple systems, including Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite. The Enablement and Quality Assurance Specialist partners with Solution Development, Product, and business stakeholders to translate requirements into role-based learning, clear documentation, and validated solutions that are ready for users. The role is responsible for developing and governing a sustainable knowledge base and documentation standards, ensuring content remains accurate, current, and easy to navigate. Through functional QA testing, UAT coordination, and feedback loops based on training outcomes and defects, this role improves user experience, reduces support burden, and supports consistent, high-quality system delivery.

What you’ll do

• Lead functional training for new and enhanced capabilities across multiple systems, including Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite, supporting both onboarding and ongoing user learning.

• Own the multi-system training curriculum, delivery plan, and release enablement approach; coordinate schedules and communications with stakeholders across CRM, eCommerce, and event management functions.

• Develop, maintain, and govern system-specific and role-based training materials (Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite) such as user guides, job aids, onboarding content, and reference documentation, ensuring consistency and version control.

• Conduct and/or oversee live, virtual, and recorded training sessions and system walkthroughs; coach subject matter experts and contributors supporting training delivery across Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite.

• Document end‑to‑end business processes, workflows, and system functionality in alignment with solution changes.

• Translate technical functionality into clear, user‑focused documentation and training materials; establish and enforce documentation standards.

• Lead functional quality assurance (QA) testing for solutions delivered by the Solution Development team, including test planning, execution, and evidence capture.

• Define and maintain QA processes, templates, and standards (e.g., test cases, regression coverage, definition of done readiness inputs) to improve consistency and quality outcomes.

• Validate system functionality against business requirements, use cases, and acceptance criteria; provide clear go/no-go recommendations based on findings.

• Identify, document, triage, and track defects; collaborate with development teams to support timely resolution and verify fixes.

• Lead or coordinate User Acceptance Testing (UAT) and release readiness activities, including stakeholder preparation and validation of acceptance criteria.

• Partner with Solution Development, Product, and business stakeholders to provide feedback and recommendations based on training outcomes and QA findings; drive continuous improvement actions.

• Measure training effectiveness and adoption signals (e.g., attendance/completion, feedback, common issues) and adjust enablement plans accordingly.

• Ensure training materials and documentation remain current following system enhancements and releases.

• Other duties as assigned.

What you'll need

• Demonstrated experience in enablement, user training, onboarding, or a related role supporting business or technical solutions.

• Proven experience owning and delivering onboarding programs and functional training for new employees.

• Strong experience creating and maintaining training materials, user documentation, and process documentation.

• Experience validating system functionality through functional testing, UAT support, or quality assurance activities.

• Ability to translate complex system functionality into clear, user‑focused training and documentation.

• Strong written, verbal, and facilitation skills with the ability to engage diverse user audiences.

• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion

• Customer-focused mindset with skill to observe, understand, and respond strategically to user needs

• Collaborative, adaptable, and comfortable operating in evolving environments and supporting change adoption

• Proficiency with common productivity and collaboration tools; ability to learn and leverage platform-specific tools (e.g., Salesforce CRM, Salesforce Commerce Cloud, Eventbrite, ticketing/defect tracking, knowledge base)

Relevant qualifications

• Bachelor’s degree in business, Information Systems or related field AND

• At least three (3) years in enablement, user training, or supporting enterprise platforms

• OR any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved

Preferred education and experience

• Experience owning or contributing to enablement programs, onboarding, or training for enterprise software deployments. Experience collaborating with solution development teams to support release readiness, user adoption, and quality outcomes.

Preferred skills and abilities

• Experience supporting internally developed or enterprise business applications.

• Experience working closely with solution development, product, or engineering teams.

• Experience using learning management systems (LMS).

• Proficiency with enablement content tools (e.g., slide authoring, screen capture/video editing, quick-reference/job aid creation)

• Experience measuring training effectiveness or onboarding outcomes.

• Familiarity with agile or iterative development environments.

• Familiarity with QA and test management practices and tools (test case management, defect tracking, evidence capture) such as Jira, Azure DevOps, TestRail, or similar

• Working knowledge of agile delivery and release management, including definition of done, sprint/UAT coordination, and go/no-go readiness inputs

• Ability to build basic reporting/dashboards to monitor adoption and quality trends (e.g., training completion, case/ticket drivers, defect leakage, and recurring issues)

• Change management and stakeholder communications experience supporting enterprise software launches and process changes

Benefits

• Hybrid work schedule. We work from home two days a week!

• Comprehensive benefits package, including medical, dental, and vision insurance

• 401(k) plan with matching employer contribution

• 22 days of vacation time

• 11 holidays, including your birthday

• Parental leave

• Significant tuition reductions

• Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest

• $30 bi-weekly cell phone reimbursement

About ASU Enterprise Partners

ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.

ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions. 

At ASU Enterprise Partners

We serve

ASU and one another with integrity, trust and compassion

We engage

step up, own it, collaborate

We innovate.

continuously, fearlessly, make decisions and take risks

We care

that everyone feels respected and valued for who they are

ASU Enterprise Partners is an Equal Opportunity Employer