ABOUT THE ROLE:

We are looking for a detail-oriented and process-driven virtual assistant to support our operations team. The position centers on insurance credentialing and patient referral management. You will follow standard operating procedures (SOPs) to maintain accuracy, keep workflows on schedule, and communicate with both internal and external stakeholders. This is a remote role that requires working U.S. business hours (Monday–Friday, 8 AM–5 PM Central Time).

KEY RESPONSIBILITIES:

Prepare and submit insurance credentialing and re-credentialing applications
Track application status, follow up with payers, and resolve data discrepancies
Maintain an up-to-date credentialing database and alert the team about upcoming expirations
Receive, verify, and process patient referrals into the EMR or CRM system
Monitor referral statuses, follow up on outstanding cases, and escalate as needed
Execute tasks according to SOPs and suggest improvements when appropriate
Perform routine data audits to maintain accuracy and compliance
Provide regular status updates and reports to leadership
Communicate via email or (rarely) phone with providers, payers, and patients as needed

REQUIREMENTS:

Strong attention to detail and accuracy
Ability to follow SOPs and checklist-based workflows
Availability to work U.S. Central Time hours with reliable high-speed internet
Strong written and verbal communication skills in English
Comfortable using spreadsheets and Adobe PDF

SUCCESS IN THIS ROLE LOOKS LIKE:

All credentialing packets submitted on or before their deadlines
New patient referrals processed within 24 hours
Accurate records maintained with minimal data-entry errors
Meaningful suggestions made to improve existing SOPs

EMPLOYMENT DETAILS:

Full-time remote role
Monday–Friday, 8 AM–5 PM Central Time
Candidate must provide their own computer and reliable internet connection

HOW TO APPLY:

Please attach a 3 writing samples to your application and also include the phrase "I follow SOPs" to demonstrate you read this job post.

Operations Assistant (Credentialing)

Job Description