Customer Service (GED)

Customer Support Representative Manage client communication and order processing, ensuring accurate and timely service. Monitor stock, pricing, and reports while supporting inventory activities and operational improvements. Ideal Candidate Profile University degree completed, preferably in economics. Advanced English skills (written and spoken). Experience in customer relations is an advantage. Excellent communication, organizational, and analytical skills. Ability to synthesize and clearly communicate information, both internally (colleagues) and externally (clients). Solid PC skills; experience with management software (ERP) is a plus. Attention to detail and ability to work efficiently under pressure. Proactive mindset: ability to come up with suggestions and improvement initiatives. Main Responsibilities Manage the daily relationship with the assigned client portfolio – via ERP system, email, or phone. Take over and process orders in accordance with agreed contractual terms. Calculate prices and monitor the profitability of clients in the portfolio. Prepare analyses and reports – responsible for their accuracy and completeness. Analyze and manage stock; actively participate in periodic inventories. Mainly office-based activity – physical presence in the factory is required. What We Offer Stable work environment in a company with tradition and international recognition. Opportunity to work in a dynamic field alongside a professional team. Access to modern technologies and global know-how through MCC. Competitive salary package and performance-based benefits. Benefits Package Offered by MCC Cluj-Napoca Meal vouchers: 45 RON/day worked, granted monthly (taxed according to legislation). Private medical insurance through Allianz Țiriac. Voluntary pension through NN Asigurări, starting from the second year of activity. Occasional bonuses: Easter, Christmas, company day, and vacation bonus. Transport reimbursement: up to the value of two monthly RATUC subscriptions. On-site work at the company headquarters (not remote/hybrid).