Job Description
Norman Public Schools Transportation Services Dispatcher
Job Title: Transportation Services Dispatcher
Credentials: Class "B" CDL with Passenger/School bus endorsements, or must be able to complete within 90 days of hire. Training will be provided.
Education: High School Diploma or GED Equivalent
Training or Experience required: 1-5 years' related field work experience preferred.
Site: Transportation Services
Reports to: Director for Transportation Services
Contract: 220 Days
Salary Schedule: Monitor
FLSA Classification: Non-exempt
Safety-Sensitive Position
Policy Manual 2000 - Administration
The district recognizes that the legal aspects and consequences related to medical marijuana, cannabidiol (CBD), and hemp are evolving and may be subject to change. These issues may affect various areas of the district's current policies regarding employees, students, parents, and individuals on district premises, driving district vehicles or attending district events.
The district will continue to enforce its currently adopted policies. As changes in state and/or federal law occur, the district will review and evaluate its policies to determine whether revisions are necessary to remain in compliance with applicable laws.
Essential Job Functions:
Daily duties will include but are not limited to:
- Keep accurate daily records of all calls.
- Adhere to all State, National, and Board policies as it relates to student transportation.
- Notifying schools and patrons of late arriving buses, accidents, breakdowns by using the district's notification system.
- Monitoring of vehicle locations utilizing computerized satellite systems
- Screening daily phone communications
- Overview of the fleet capabilities regarding breakdowns and incident response
- Coordinate all radio communications
- Key liaison between Emergency Management Services and Transportation Services involving vehicle location and movement during high priority events
- Video monitoring of Transportation Services location for security purposes including maintaining visitor login/logout records and issuing badges
Create and maintain dispatch (SOP) Standard Operating Procedures
In addition to the above listed duties, this position will also include all primary and collateral duties as assigned by the Director of Transportation.
Knowledge, Skills, & Abilities:
Successful performance of the job requires excellent customer service and interpersonal skills. Ability to handle problems and provide information and technical assistance as requested. It requires complying with safety guidelines and policies to reduce accidents or injury to staff or to students. It requires following school district dress standards, proper attendance or leave policies, and other work-habits concerns for staff. Creativity, initiative and effective problem-solving are critical to the success of the position. Helping to manage the computerization of school district operations and Transportation Services computer programs. Providing training and support to district staff in the use of administrative computer systems. Performing such tasks to the ultimate benefit of the safe, effective and efficient student transportation.
An incumbent in this position will utilize discretion, ingenuity and independent judgment due to the complexity of the job. Since there may be several ways to solve a problem, an incumbent is free to choose the solution. In a workday, the employee may sit 3-5 hours per day; stand/walk 1-2 hours per day. Employee's job requires frequent bending/stooping; squatting/crouching; reaching above shoulders; and required pushing/pulling. An employee's job may require frequent carrying/lifting of up to 50 pounds. This job may require the employee to use both hands for such repetitive actions requiring simple/firm grasping and/or fine manipulation. Employees must possess visual requirements to observe surroundings and ensure safety of all. Employees must possess hearing/speaking acumen enough to communicate effectively with others. Employees must have the mental capacity to know safety procedures, specific facts of the job and to solve problems. This employee's job may require working outdoors or with temperature changes; employees must demonstrate calmness and patience despite the constant influx of information and problem-solving the job requires.
Revised 09/23/2025