Pay Customer Success Manager, SMB

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pay Customer Success Manager, SMB based in Spain.

This is a high-impact, fully remote customer success role focused on managing and growing a large portfolio of SMB clients across payroll, EOR, and related global employment products. You will own the full post-sales lifecycle, ensuring customers achieve value through strong onboarding, adoption, and ongoing engagement. The role combines operational excellence with commercial awareness, requiring you to proactively identify churn risks, drive retention, and surface expansion opportunities. You will work in a highly cross-functional environment, collaborating closely with Sales, Product, Implementation, and Support teams. With a strong emphasis on structure and scale, this position is ideal for someone who thrives in high-volume account management and enjoys building systematic success processes. You will play a key role in shaping customer outcomes in a global, async-first organization.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pay Customer Success Manager, SMB based in Spain.

This is a high-impact, fully remote customer success role focused on managing and growing a large portfolio of SMB clients across payroll, EOR, and related global employment products. You will own the full post-sales lifecycle, ensuring customers achieve value through strong onboarding, adoption, and ongoing engagement. The role combines operational excellence with commercial awareness, requiring you to proactively identify churn risks, drive retention, and surface expansion opportunities. You will work in a highly cross-functional environment, collaborating closely with Sales, Product, Implementation, and Support teams. With a strong emphasis on structure and scale, this position is ideal for someone who thrives in high-volume account management and enjoys building systematic success processes. You will play a key role in shaping customer outcomes in a global, async-first organization.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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