Operations Manager Responsibilities:

• Responsible for management of the unit and performance of all employees
• Manage the group and deliver the goals and metrics of each
• Serve as primary client and UGS contact
• Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects

Qualifications:

• Bachelor's degree, any field
• Experience as BPO Account/ Operations Manager for at least 1 year
• Extensive experience managing call centers with a headcount of at least 100.
• Experience in fintech, healthcare, or sales is required; a combination of these is preferred.
• Excellent interpersonal and leadership skills.
• Excellent written and verbal communication skills.
• Strong planning, change management and organizational skills.
• Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
• High degree of initiative, team building and dedication to effective positive change.
• Willing to work on any shift schedule especially graveyard
• A US visa is preferred but not mandatory.