Business Development Specialist - HR Consulting

BUSINESS DEVELOPMENT SPECIALIST – HR CONSULTING

New Opportunity in Mercer’s Commercial Acceleration Team (CAT) on Milan office.

About the role:

The Business Development Specialist will support Mercer’s Commercial Acceleration Team (CAT) in business development and account management activities. This role involves identifying prospective clients and proposing solutions within Mercer’s Career business offering, with a particular focus on Workforce & Organization Transformation, Rewards, Digital Transformation, Talent Strategy, and Change Management.

Key responsibilities:

• Develop new business opportunities for Mercer in collaboration with Marsh Group’s other businesses;

• Identify and engage prospective clients through a variety of channels and methods, including cold calls, email campaigns, networking events, referrals, and marketing leads;

• Manage the full sales cycle, from prospecting to the development and delivery of sales campaigns; prepare commercial proposals for both standard and more complex, innovative solutions; develop RFP presentations and responses that address the complex needs of HR functions and organizations across small and large client accounts;

• Contribute to sales targets by building and maintaining a strong client portfolio and conducting regular sales and account management meetings, in collaboration with Mercer Career Practices and colleagues from Marsh Risk and Marsh Jointly, to identify and meet client needs;

• Negotiate contractual terms and conditions with prospects based on guidelines provided by the Chief Commercial Officer, and support the Leadership Team and colleagues in commercial effectiveness, including sales cycle process and tools, reporting, and hands-on support where needed;

• Stay up to date on HR and organizational trends and represent Mercer – and Marsh Group more broadly – at events and conferences, helping to expand your professional network.

Requirements:

• Master’s Degree in Economics/Management or similar;

• an at least 2/4 years in a client-facing roles;

• curiosity for commercial topics and content;

• a strong commercial mindset combined with a passion for HR Consulting and Organization;

• strong interpersonal and communication skills;

• a high level of resilience, with the ability to manage workload and prioritize tasks through a systematic and pragmatic approach;

• fluency in written and spoken Italian and English;

• ability to work independently and within a team-based environment.

Why apply?

This role offers the opportunity to contribute to the growth of Mercer’s business and the Marsh Group, while helping to build a more effective commercial structure alongside the Chief Commercial Officer and Mercer Practice experts. You will have the chance to develop integrated and innovative value propositions for the HR needs of clients and prospects, and to learn from experienced and highly respected colleagues who represent Italy’s leading HR Consulting business.

In this role, you will build your expertise in HR and organizational solutions, contribute to shaping an integrated approach across Marsh Group’s businesses, and progressively help grow Mercer’s commercial structure. You will work directly with prospects to understand their organizational needs, represent Mercer’s innovative solutions, and manage the full negotiation process.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.