Chargeback Operations Coordinator

What We Need  Corpay is currently looking to hire a Chargeback Operations Coordinator within our Buyatab division, this is on a maternity cover contract for 1 year. This position falls under our Gift Card line of business and is located in Vancouver, Canada. In this role, you will be responsible for supporting the day-to-day management of chargeback operations, ensuring timely dispute resolution, fraud investigation support, and accurate operational reporting. You will report to the E-commerce, Payment Manager and work closely with Finance, Account Management, and Customer Service to enhance chargeback processes, mitigate risk, and support business objectives. How We Work  As a Chargeback Operations Coordinator, Corpay will set you up for success by providing:  Assigned workspace in the Vancouver office Company-issued equipment Formal, hands-on training Role Responsibilities  Managing daily chargeback operations while ensuring timely handling, investigation, and resolution of cases. Supporting chargeback disputes, fraud investigations, transaction monitoring activities, and related operational processes. Analyzing chargeback trends and operational data to identify risks, inefficiencies, and opportunities for continuous improvement. Preparing and deliver accurate month-end chargeback and dispute reporting for the Finance team within the first business days of each month. Contributing to workflow enhancements, process optimization initiatives, and departmental projects aimed at improving operational effectiveness. Assisting with ad-hoc projects and provide support to the broader Operations team as required. Fostering a collaborative, positive, and solutions-oriented work environment while maintaining high standards of service and accountability. Qualifications & Skills  Strong analytical and problem-solving skills with the ability to identify trends and recommend process improvements. Experience working with chargebacks, disputes, fraud investigations, payment operations, or a related operational function would be beneficial. Excellent organizational skills with the ability to manage multiple priorities and meet deadlines. High attention to detail and accuracy, particularly in reporting and case management. Strong communication and collaboration skills with the ability to work effectively across multiple teams. Proficiency in Microsoft Excel and experience working with reporting and operational systems, including Zendesk, Jira, Confluence, and other case management, workflow, or collaboration tools. Ability to work independently while contributing to team objectives and departmental initiatives. Benefits & Perks  Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one Optional company match RRSP program Virtual fitness classes offered company-wide Time-off including major holidays, vacation, sick, personal, & volunteer time Discounted gym membership rate Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Pay Transparency  This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is CAD 50,000 - 53,000. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: Canadian Human Rights Act – Grounds of Discrimination, Employment Equity Act (Canada) and BC Pay Transparency.  #LI-WK1 #LI-Onsite