Managing Director - Station Operations Center
Job Description
Come join us to create what’s next. Let’s define tomorrow, together.
Description
Key Responsibilities:
Leads a team of over 150 employees, both union and non-union. Responsible for coordinating operational performance delivery, tracking, and reporting, implementing performance improvement initiatives, facilitating cross-divisional communication, and overseeing short- and long-term planning functions at SFO, including flight scheduling and NOC partnership. Acts as the primary liaison with Federal and City agencies, leading coordination efforts with the airline community. Accountable for promoting the Station Safety Culture. Demonstrates a high level of expertise in operations, management, coordination, technology, and financial subject areas. Proven track record of making well-informed decisions through careful planning, constant improvement, analytical thinking, dedicated leadership, and an outstanding dedication to delivering exceptional operational performance. Committed to achieving results through effective leadership, direction, alignment, and motivation. Coordinates all Move team functions as well as the primary liaison for local ATC and the UA system and local ATS team.
Station Operational Performance
Serves as the station quarterback, leading operational performance
Ensures Performance metrics achievement, through tracking, reporting, and analysis
Responsible for management of SOC policies/programs and goal achievement
Primary Liaison for United Express operations and our NOC (network ops center)
Responsible for running the Move Team and ensuring the safe and efficient movement of aircraft
Station Safety & Security
Ensures departmental Aircraft Damage & LTI goal achievement
Participates in Cross Divisional Safety Committee (Safety & Accident Review Boards action meeting)
Primary Responsibility for Security Plan development and execution (AOSSP, GSC, and Oversight)
Responsible for Station Emergency Procedures and Emergency Response plan implementation
Serves as Government agency liaison for United Airlines at (TSA, FAA, DIA, CBP, DPD, DFD)
Financial Performance
Manages a $10 million expense budget
Taxi Time Reduction
APU Burn Reduction
Employee Activities
Ensures Courteous, Caring & Respectful work environment.
Responsible for implementing training programs
Builds a strong team and fosters a positive employee culture
Supports community engagement functions
Supports talent management and succession planning
Qualifications
Qualifications -
(Minimum Qualifications):
Bachelor’s degree or equivalent experience
10+ years of relevant professional experience
Minimum 3-5 years leadership experience in an Airport Operations Environment
Ability to make real-time decisions
Excellent verbal and written communication skills
Responsible for a 24-hour, 7 day a week operation
Must have the ability to work weekends and travel when required
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
(Preferred Qualifications):
Previous experience managing operations in a unionized setting
Extensive expertise in Hub operations including customer service, ramp operations, and business insight
Motivated individual that has demonstrated leadership ability in large department environment.
Outstanding interpersonal skills and Project Management Experience
The base pay range for this role is $201,400.00 to $262,250.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]