RCM Performance Coach

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Job Purpose

The RCM Performance Coach exists to improve execution quality across administrative and revenue cycle functions by translating operational insights into targeted coaching interventions. This role partners closely with frontline staff and leadership to reduce defects, strengthen compliance, and accelerate reimbursement performance. Acting as a hands-on coach, the position reinforces execution discipline, embeds standardized workflows, and ensures daily operations align with ROMTech’s rhythm of business and performance expectations.

Key Responsibilities

Essential Duties

• Deliver 1:1 coaching sessions to Revenue Cycle and Patient Access staff to address execution gaps related to defects, delays, and compliance risks
• Partner with supervisors and managers to reinforce coaching frameworks, inspection routines, and accountability standards
• Develop frontline leadership coaching capability to ensure sustained performance improvement through management layers
• Execute targeted coaching interventions across eligibility verification, billing accuracy, denials management, collections, and compliance workflows
• Expand coaching support into Patient Access, Order Entry, Scheduling, and Delivery operations as business priorities evolve
• Develop and apply structured coaching playbooks, checklists, and inspection standards for high-risk workflows (eligibility checks, prior authorizations, claim submission, denial prevention, refund processing)
• Validate analyst findings through workflow audits, file reviews, and direct observation of frontline execution
• Translate defect patterns into actionable coaching plans that drive measurable performance improvement
• Track behavioral changes and validate effectiveness through downstream operational metrics (e.g., denial rates, AR days, clean-claim performance)
• Partner with Training and Quality to reinforce compliance and documentation standards without duplicating formal training efforts
• Collaborate cross-functionally with RCM leadership, Patient Access, Finance, Compliance, and Operations
• Serve as a feedback conduit between frontline execution and leadership to inform operational decisions and improvement strategies

Other Functions

• Support competency validation and recertification cycles as part of operational cadence
• Assist in development of performance dashboards and reporting inputs as needed
• Participate in team huddles, RCA discussions, and continuous improvement initiatives
• Contribute to process documentation and standardization efforts

Performs other related duties as assigned to support operational and business needs.

JOB QUALIFICATIONS

Skills and Abilities

Required:

• Strong coaching and performance management capability in operational environments
• Deep understanding of revenue cycle workflows and compliance standards
• Ability to identify root causes and translate insights into actionable improvements
• Strong interpersonal and influencing skills with frontline staff and leadership
• Ability to operate in evolving environments and help establish structure and standards
• Data-driven mindset with the ability to track and measure performance outcomes

Preferred:

• Familiarity with Lean, Six Sigma, or operational excellence methodologies
• Experience working with performance dashboards and analytics tools

Work Experience Requirements

Required:

• 5+ years of experience in Revenue Cycle Management, Patient Access leadership, or healthcare administrative operations
• Demonstrated experience coaching or developing staff in billing, collections, or compliance-heavy environments
• Working knowledge of Medicare, Medicaid, and commercial payer requirements

Preferred:

• Experience in MedTech or high-growth healthcare organizations
• Exposure to cross-functional operational improvement initiatives

Education Requirements

Preferred:

• Bachelor’s degree in Healthcare Administration, Business, or related field

License and Certification Requirements

Preferred:

• Relevant certifications (e.g., CPC, CRCR, Lean Six Sigma)

Physical Demands and Working Conditions

The following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• Ability to sit at a computer terminal for an extended period. 

• Moderate noise (i.e., phone calls, online meetings, computer audio) 

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. 

• Specific vision abilities required by this job include close vision requirements due to computer work. 

• Regular, predictable attendance is required. 

• Must be able to communicate clearly and professionally in both verbal and written formats.

• Must be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing [email protected].