Job Description
Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!
Position Overview
We are seeking an experienced ServiceNow Developer (Advanced) to design, develop, integrate, and optimize ServiceNow solutions across our enterprise environment. The ideal candidate will have deep technical expertise in ServiceNow development, a strong understanding of ITIL processes, and hands-on experience with complex integrations, advanced scripting, CSDM, Employee Center, and CMDB-related development.
This role collaborates closely with ITSM, HR, Security, Infrastructure, Application Support, and cross‑functional teams to deliver scalable, high-quality solutions.
Key Responsibilities:
ServiceNow Development & Configuration
Design, develop, and implement ServiceNow applications, modules, and workflows.
Build custom business rules, client scripts, UI policies, script includes, and notifications.
Develop and modify Service Catalog items, record producers, and fulfillment workflows.
Configure and enhance Incident, Problem, Change, Request, Knowledge, CMDB, Asset, and SAM modules.
Utilize ServiceNow Studio, Flow Designer, and Workflow Editor to build automation.
Integration & API Development
Develop and maintain ServiceNow integrations using REST, SOAP, and platform-native tools.
Implement advanced integration patterns, including mid‑server, scripted APIs, and web services.
Support and enhance Workday ↔ ServiceNow integrations (HR & Employee Center use cases).
Work with external systems using ServiceNow APIs and connection utilities.
Data, CMDB & CSDM
Design, maintain, and enhance CMDB datasets and relationships.
Apply and extend CSDM (Common Service Data Model) best practices.
Troubleshoot and resolve CMDB and service mapping issues.
Ensure accurate data modeling aligned with enterprise architecture.
Employee Center & Portal Development
Develop and optimize Employee Center pages, widgets, and experiences.
Work with themes, branding, UI scripts, and Service Portal enhancements.
System Administration & Maintenance
Perform system upgrades, patches, and instance maintenance.
Monitor and optimize platform performance.
Manage user access, ACLs, and roles in compliance with security policies.
Collaboration & Support
Partner with ITSM process owners to gather requirements and translate them into technical designs.
Provide ongoing technical support and troubleshooting for ServiceNow-related issues.
Collaborate with cross-functional teams to ensure timely and high‑quality project delivery.
Contribute to solution architecture, best practices, and process improvement initiatives.
Conduct training and tool demo.
Required Skills & Qualifications
Technical Skills
Advanced proficiency in:
JavaScript, HTML, CSS
Glide scripting and ServiceNow server/client-side scripting
ServiceNow Studio, Flow Designer & Workflow Editor
Strong experience with:
REST/SOAP integrations
ServiceNow APIs
Relational databases (e.g., MySQL, SQL Server, Oracle)
Cloud technologies (Azure, AWS, or similar)
Version control systems (Git, Azure DevOps, etc.)
Experience with:
CSDM
CMDB management
Employee Center
Request Management
Software Asset Management (SAM)
Workday/ServiceNow integration
Process Knowledge
Strong understanding of ITIL frameworks, processes, and best practices.
Ability to work in Agile/Scrum environments and collaborate with product owners.
Professional Capabilities
Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.
Ability to manage multiple tasks and deliver high-quality output in a fast-paced environment.
Required Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow CIS certifications (ITSM, HRSD, CSM, or others)
ITIL v3/v4 Foundation
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. Required to lift and carry relatively light materials. Requires normal or corrected vision and hearing corrected to a normal range.
WORK ENVIRONMENT
This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.
We are currently not offering employment sponsorship for this opportunity.
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The current range for this position is
$95,378.98 - $160,850.17This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.
WHY JOIN ICW GROUP?
Challenging work and the ability to make a difference
You will have a voice and feel a sense of belonging
We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Want to continue learning? We’ll support you 100%
ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.
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Job Category
IT