IT Help Desk Technician (MS Windows Network)

 

LNK International, Inc. is one of the nation's largest manufacturers of solid and liquid dose, over-the-counter (OTC) pharmaceuticals. For over 45 years, we have built a reputation for delivering the highest quality products, outstanding service and product innovation.

What sets LNK apart? We believe it is our employees. From our lab chemists who consistently test every batch of product, our production workers who take genuine pride in their work, to our customer service representatives who are dedicated to serving our business. There is a commitment to quality in every department.

 Our full time employees enjoy competitive benefits including:

• 401(k) with generous employer match
• Health Insurance
• Dental Insurance
• Paid holidays
• Paid vacation

 

Job Summary

The IT Help Desk Technician provides technical support and troubleshooting assistance for users in a Microsoft Windows-based network environment. This role is responsible for installing, configuring, maintaining, and supporting desktop systems, laptops, printers, mobile devices, and network connectivity. The technician serves as the first point of contact for IT-related issues and ensures timely resolution of hardware, software, and user access problems.

Key Responsibilities

Technical Support

• Provide first-level and second-level support for hardware, software, and network-related issues.

• Troubleshoot Microsoft Windows operating systems, Microsoft 365 applications, and standard business software.

• Respond to help desk tickets, phone calls, and email requests in a timely manner.

• Diagnose and resolve desktop, laptop, printer, and peripheral issues.

• Experience with AV Conferencing hardware and software support for conference rooms and desktops

Network & Systems Support

• Support users within a Windows Active Directory / Azure environment.

• Create, modify, and disable user accounts and permissions.

• Assist with network troubleshooting, including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi connectivity issues.

• Support Microsoft Exchange / Microsoft 365 email systems.

Hardware & Software Management

• Install, configure, and upgrade PCs, laptops, printers, mobile devices, and related equipment.

• Deploy and maintain Windows operating systems and software applications.

• Perform workstation imaging, setup, and deployment.

• Maintain inventory of IT equipment and software licenses.

Security & Maintenance

• Ensure antivirus, endpoint protection, and Windows updates are properly maintained.

• Follow company security policies and procedures.

• Assist with backup and recovery procedures.

• Document technical procedures and troubleshooting steps.

Customer Service

• Provide excellent customer service and communicate technical information clearly to non-technical users.

• Train users on basic system functions and best practices.

• Escalate unresolved issues to senior IT staff when necessary.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred.

• 1–3 years of help desk or desktop support experience.

• Experience supporting Microsoft Windows environments (Windows 11 and Windows Server).

• Familiarity with Active Directory, Azure, Microsoft 365, mobile devices, TCP/IP networking, VPN connectivity, and printers/peripherals.

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to prioritize and manage multiple support requests.

Skills List

• Windows 11

• Windows Server

• Active Directory

• Azure

• Microsoft 365

• TCP/IP Networking

• VPN Support

• Hardware Troubleshooting

• Remote Desktop Support

• Help Desk Ticketing Systems

• Customer Service

 

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.

• Experience with ticketing/help desk systems.

• Knowledge of remote support tools.

• Experience with virtualization technologies and backup systems is a plus.

• Mac experience is a plus

Physical Requirements

• Ability to lift and move computer equipment up to 50 pounds.

• Ability to work at desks, server rooms, and office locations as needed.

Work Environment

• Office-based environment with occasional after-hours or on-call support requirements.

• Requires local travel between company locations.

 

The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as permitted by law.

 

LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.