Job Description
Aramsco is always looking for dynamic and energetic team players to join our family of companies!
Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.
The Counter Sales Rep/Branch Associate is responsible for supporting both front counter sales and warehouse operations to ensure exceptional customer service and efficient branch logistics. This hands-on role assists customers with product selection and transactions while also managing inventory, order fulfillment, and daily operational tasks. The ideal candidate thrives in a fast-paced environment, demonstrates strong customer service skills, and effectively balances sales support with warehouse responsibilities to help maintain smooth and productive branch operations.Reports to: Site Manager
Location: Orange County, CA
Hours: 8A-5P
Compensation: $24-$25.50/HR
Primary Duties and Responsibilities
Key Responsibilities:
This job description is not intended to be an exhaustive list of all responsibilities. The Branch Associate may be required to perform other related duties as assigned to support business needs.
Customer Service & Sales Support
- Greet and assist walk-in customers in a professional, friendly, and timely manner.
- Provide product information, recommendations, and demonstrations to meet customer needs. Accurately process sales orders, returns, and transactions in the system.
- Handle cash and credit transactions in accordance with company cash-handling procedures.
- Respond promptly to customer inquiries via phone, email, and in person.
- Maintain a clean, organized, and welcoming showroom and counter area.
- Stock showroom shelves and ensure product displays are properly maintained and merchandised.
- Support branch sales initiatives, including assisting with training or educational classes (setup and cleanup).
- Conduct courtesy follow-up calls to class attendees and assist with past-due account follow-up as directed.
- Collaborate with internal team members to ensure seamless branch operations and high customer satisfaction.
Warehouse & Operations Support
- Receive, verify, and accurately enter incoming freight into company systems.
- Locate, count, store, stock, and ship warehouse merchandise.
- Assemble customer orders, prepare pallets, and stage shipments accurately and efficiently.
- Load and unload trucks during receiving and shipping activities.
- Sort and store materials on racks, bins, or shelves according to established procedures.
- Perform daily cycle counts and help resolve inventory discrepancies.
- Inspect and process product returns in accordance with company guidelines.
- Operate warehouse equipment (forklifts, reach trucks, etc.) safely and professionally, if certified.
- Maintain warehouse cleanliness and adhere to all safety and sanitation standards.
- Update product locations and maintain accurate inventory records.
Qualifications/ Skills
Qualifications
Education & Experience
- High school diploma or equivalent required.
- 1–3 years of experience in customer service, counter sales, warehouse operations, or distribution preferred.
- Industry experience in janitorial, restoration, remediation, carpet cleaning, or related fields is a plus.
- Forklift or material handling certification preferred.
- Experience with cycle counts, inventory systems, and RF scanners preferred.
Skills & Competencies
- Strong communication and interpersonal skills.
- Ability to read and interpret procedures, manuals, and work instructions.
- Basic math proficiency (addition, subtraction, multiplication, division, fractions, and decimals).
- Proficiency in Microsoft Office (Word, Excel, Outlook) and data entry systems.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Bilingual (English/Spanish) a plus.
- Ability to frequently lift, push, or pull up to 75 lbs.
- Ability to work efficiently to meet operational deadlines.
Additional Qualifications
High school diploma or equivalent required.
Minimum 2 years of customer service or counter sales experience preferred.
Experience in janitorial, restoration, remediation, carpet cleaning, or installation industries is a plus.
Bilingual (English/Spanish) strongly preferred.
Strong communication and interpersonal skills.
Cash handling and basic accounting experience a plus.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Organized and detail-oriented, with the ability to multitask in a fast-paced environment.
Able to lift and carry 50 lbs. regularly.
Benefits (Full-Time Employees):
Health/Vision/Dental insurance.
Paid vacation.
Paid holidays.
401(k) with employer matching.
Life insurance is provided.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.