Job Description
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in class tools and automation to deliver technology when and how our customers need it.
The Programme Delivery Manager is accountable for leading large, complex, multi-phase transformation and migration delivery programmes across the Kingdom of Saudi Arabia. This role acts as a senior advisor to executive stakeholders, providing delivery leadership in KSA, technology advisory, programme governance, and successful execution of cloud, digital transformation, and organisational change initiatives. Partners with global cross-functional technical, commercial, and delivery teams—ensuring programmes are scoped, planned, and delivered to maximise customer value.
This role will be permanently on-site in Riyadh, KSA.
Key Accountabilities
Lead and deliver multi-phased migration and transformation delivery programmes in KSA covering technology, people, process, and organisational change.
All programmes in KSA must be delivered on-time, within budget, scope and overall quality
Lead KSA delivery programmes with full accountability for executive level reporting, governance updates, and programme performance readouts
Provide consultative leadership across early-stage cloud adoption, strategic assessments, business case analysis, and roadmap development.
Identify opportunities to align client needs with service offerings and enhance programme value.
Translate client challenges and improvement areas into clear business and technical requirements.
Identify risks, issues, dependencies, and opportunities across complex customer estates.
Present programme recommendations effectively through written deliverables and executive-level discussions.
Serve as primary point of contact for assigned programmes, ensuring clear communication, expectation alignment, and conflict resolution.
Define programme scope, structure, timelines, resourcing, cost estimates, and governance frameworks.
Ensure delivery of all programme documentation including schedules, status reports, RAID logs, meeting outputs, and governance artefacts.
Champion problem-solving, quality delivery, and continuous improvement.
Facilitate programme meetings focused on progress, risks, escalations, and stakeholder alignment.
Partner closely with account management and service delivery teams to ensure healthy customer relationships and expectations.
Track consulting time, utilisation, and programme financial performance in alignment with contractual agreements.
Lead presales elements including proposals, SOWs, RFP/RFI responses, and solutioning activities.
Ensure high customer satisfaction and promote a best-in-class delivery experience.
Ability to track and manage commercials across multiple engagements, ensuring strong governance whilst managing customer expectations.
Key Requirements
Brings extensive experience in professional services, programme leadership, and largescale delivery within technology driven environments.
Demonstrated success in leading major, multiphase programmes and managing high performing delivery teams in customer facing contexts.
Deep understanding of IT managed services, cloud technologies, migrations, digital transformation, and emerging technology trends.
Professionally project management qualified (PMP, PRINCE2) in recognised delivery methodologies with a proven history of delivering complex, enterprise scale transformation initiatives.
Strong commercial and financial leadership, including full accountability for programme P&L, budgeting, forecasting, and revenue outcomes.
Executive presence with the ability to effectively engage ELT and C‑suite stakeholders across the Kingdom of Saudi Arabia, driving alignment and strategic clarity.
Skilled at navigating ambiguity and making balanced, informed decisions in fast‑moving delivery environments.
Experience operating within the KSA market; Arabic language proficiency required
Strong people leadership capabilities with responsibility for direct line management, as well as influencing and coordinating matrixed resources across large, multidisciplinary programmes.
Strong commercial acumen across programme lifecycles
LI-LP2
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.