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Job Description
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What you'll be doing:
- T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
- Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
- Ensures that the phone/chat line is open at the beginning of the work program;
- Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
- Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction;
- Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
- Ensures a structured and high-quality communication related to the open cases;
- Creates tickets to the IT support team whenever necessary.