Job Description
Supercharge your career with us
Working for Horatio isn’t a job, it’s a career. You’ll discover that there’s a purpose to what we do, the potential to grow, and the opportunity to make a real impact. By creating an environment of excellence, our people aren’t just part of a team, they’re part of our family. Their success is our success
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Position Summary:
We are looking for an Automotive Tech Support (SDQ) who is passionate about European cars and loves solving technical challenges. In this role, you'll be more than just support—you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confidence. Your deep automotive knowledge, problem-solving skills, and commitment to top-tier service will empower customers to make informed decisions while building trust and lasting loyalty.
Responsibilities:
- Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email to ensure customers get the right parts for their repairs.
- Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
- Be the expert others rely on – Support customer service team members by handling advanced technical escalations.
- Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
- Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes.
- Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions.
- Share your knowledge – Contribute to internal knowledge bases and document common technical solutions.
- Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements.
Required Skills/Abilities:
- Advanced English proficiency.
- Passion for European cars, including ownership experience and/or European car community engagement.
- The ability to clearly and professionally explain complex technical concepts via phone, chat, and email is required.
- Proficiency in computer use and comfort with technology and digital tools in a professional office setting is required.
- Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
- Exceptional written and verbal communication skills.
Education and Experience:
- 1+ years of experience in Customer Service or Tech Support in BPO (preferred).
- Hands-on experience in car repair and demonstrate a working knowledge of car parts (preferred).