Operations Snr Manager (Pick-Up & Delivery (PUD), Sorting & Ramp)

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Operations Snr Manager (Pick-Up & Delivery (PUD), Sorting & Ramp)

What You Will Do

As an Operations Snr Manager for Pick-Up & Delivery (PUD), Sorting, and Ramp operations, you will lead end-to-end logistics execution to ensure seamless movement of shipments from first mile to last mile. You will drive operational excellence, optimize resources, and ensure high service performance while maintaining cost efficiency and safety standards.

Key Responsibilities

• Lead, coach, and motivate operations teams across PUD, sorting hubs, and ramp activities to achieve productivity and service excellence
• Oversee daily operations performance, ensuring shipments are picked up, sorted, and dispatched accurately and on time
• Monitor KPIs including service quality, transit time, loss & damage, and cost efficiency; take corrective actions where required
• Drive operational planning including route optimization, sortation efficiency, and ramp handling effectiveness
• Ensure efficient coordination between first mile, hub operations, and air/linehaul connections
• Implement continuous improvement initiatives to optimize workflows, reduce operational costs, and enhance service levels
• Manage resource planning (manpower, fleet, equipment) to meet volume demands and operational targets
• Enforce compliance with safety, regulatory, and operational standards across all processes
• Establish a customer-centric culture focused on delivery reliability and service quality
• Identify training needs, develop team capabilities, and implement workforce development plans
• Produce and analyze daily/weekly/monthly operational reports for performance tracking and strategic decisions

Key Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field
• Minimum 10 years of experience in logistics/express operations (PUD, hub, or air/ramp handling)
• Strong understanding of transportation, routing, sortation processes, and last-mile delivery
• Proven leadership experience managing large operational teams in a fast-paced environment
• Data-driven mindset with strong analytical and problem-solving skills
• Knowledge of operational KPIs, cost management, and performance optimization tools
• Strong organizational, time management, and decision-making skills
• Excellent communication and stakeholder management abilities

Job Posting End Date:

2026-06-30