Contact Center Team Member: English and Bilingual (Spanish) @ Calls Plus

About CALLS PLUSCALLS PLUS delivers customized communication services to clients nationwide, including school safety hotlines, incident reporting and counseling, crisis and suicide intervention, child abuse reporting, healthcare support services, information and referral services, maintenance reporting, and more. Due to the specialized and sensitive nature of these services, we seek employees with college degrees and/or extensive professional experience.CALLS PLUS is not a traditional call center. We partner with government agencies across the country to go beyond basic customer service and help solve real-world problems. Our team is made up of exceptional individuals with backgrounds in healthcare, social services reporting and counseling, housing and building maintenance, law enforcement reporting, and local, state, or federal government programs. We provide comprehensive training to ensure every employee meets our high standards of excellence.Training & DevelopmentCALLS PLUS invests heavily in employee training, offering approximately four weeks of instruction covering company objectives, systems, and initial client accounts. After the first 90 days, employees are evaluated and assigned to client groups that best align with their education, skills, and professional experience.Core ValuesPeople Empowerment • Integrity & Ethics • Trustworthiness • Accountability • Creative InnovationApplication Question(s):Please include details of your experience working with complex callers via telephone.Explain how you enjoy working to solve complex questions on the phone
QualificationsMinimum of 3 years of experience in healthcare and/or housing, with working knowledge of industry terminologyAbility to pass a background checkProfessional references requiredCollege degree preferredExperience working with government agencies preferredRequirementsPass a federal background checkReliable attendance and punctualityAssociate’s, Bachelor’s, or higher degree requiredAbility to work 8-hour shiftsAbility to remain seated and work on a computer for extended periodsAvailability to work nights, weekends, and holidaysStrong written and verbal communication skillsExcellent multitasking abilities, including speaking with callers, documenting information accurately, and consulting resources simultaneouslyStrong active listening and critical thinking skillsAbility to ask probing questions to identify caller needs and provide effective solutionsAbility to quickly build rapport with callersAbility to professionally escalate difficult or challenging callsDetail-oriented with strong time management and prioritization skillsPassion for helping othersPosition RequirementsFully bilingual in Spanish and English (or another language)Ability to handle inbound calls related to housing, healthcare, school safety hotlines, and various federal and state government agencies, including hospitals and housing authoritiesExtensive paid training providedEducation:Associate (Required)Experience:Customer Service: 3 years (Preferred)Language:Spanish and English (Required)License/Certification:Driver's License (Required)