Senior Manager, Outside Sales (South West Ontario, Northern Ontario Manitoba)
Job Description
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview:
The Senior Manager, Outside Sales is responsible for leading a team of Commercial Account Managers to drive outside sales and profitability growth through Managed Accounts for a market. They will have direct accountability to manage portfolios of professional customers, build pipelines for targeted customers, and ensure leads are converted to incremental sales. They will coach a sales team utilizing salesforce.com and customer visits to strengthen the sales performance and skillsets of their teams. Additionally, they will drive training of new and existing processes with their team by utilizing partnerships with the multiple business units that impact Pro.
Key Responsibilities:
• Drive Sales: Schedule and complete sales calls with portfolio customers to drive sales 20% Execution - Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction; Deliver consistent portfolio execution; Identify and implement best practices; Conduct weekly sales updates, monthly and quarterly business reviews
• Leadership - Provide direction and guidance to Outside Sales team on all aspects professional sales; Drive and lead market-based change; Coaching and training of CAMs by making customer visits
• Planning - Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments; Development of operating plan to drive Pro outside sales within respective market to achieve sales targets
• Providing Excellent Customer Service - Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs
Competencies:
• Action Oriented
• Being Resilient
• Persuades
• Builds Effective Teams
• Builds Networks
• Communicates Effectively
• Customer Focus
• Drives Results
Skills:
• Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals
• Strong leadership and negotiation skills; ability to persuade or influence others
• Excellent communication skills; verbal, written and able to communicate globally
• Builds effective partnerships throughout the organization; Actions are consistent with words
• Follows through on commitments; Makes Solid Decisions: Grasps essentials of complex issues and initiates actions that are most appropriate for the business
• Creates an Inclusive Environment: Demonstrates commitment to inclusion in staffing, training and development; Gets Results: Acts with urgency; Sets aggressive goals and achieves them; Creates accountabilities to ensure department are productive
Direct Manager/Direct Reports:
- Position reports to Director, Outside Sales
Team of Commercial Account Managers report to Senior Manager, Outside Sales
Travel Requirements:
-Typically requires overnight travel 20% to 40% of the time.
Physical Requirements:
-Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Hybrid Work:
-Location Multisite
Working Conditions
-Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
• 5+ years of previous leadership experience
Preferred Qualifications:
• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• 10 years of minimum sales experience
• 5 years of people leadership
• 5 years of account management experience.
• 4 plus years home improvement or home building industry experience
• Successful professional growth in a high paced retail/commercial/wholesale environment
Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
• 10
Preferred Years of Work Experience:
• 10
Minimum Leadership Experience:
• 5
Preferred Leadership Experience:
• 5
Certifications:
• None