Bank Compliance Director- Complaints & Third Party Oversight

The Bank Compliance Director - Complaints and Third-Party Oversight will design, implement, and oversee a structured compliance complaints program that ensures comprehensive complaint capture, timely responses, root cause analysis, operational improvements, board reporting, and remediation of potential issues. The complaints management framework will incorporate robust third-party oversight to ensure vendors and service providers operate in full compliance with regulatory expectations. The Bank Compliance Director will work closely with business lines to embed third-party monitoring into complaint handling, reporting, and resolution processes, ensuring a seamless and compliant customer experience. Additionally, this role will provide compliance support across...