Job Description
Role Overview
The Service Intern will support the Customer Success & Relationship Management team in delivering efficient service operations and high-quality customer experience. This role provides hands-on exposure to gas detection lifecycle management, including repair coordination, device staging, logistics, commissioning support and backend documentation.
The intern will also gain experience working with key business systems such as Microsoft Office, Power BI, Salesforce and Oracle, supporting data tracking, reporting, and process improvement initiatives.
Key Responsibilities
- Service & Repair Coordination
Support the tracking and coordination of device repairs, ensuring timely turnaround and accurate documentation. - Device Staging & Commissioning Support
Assist in staging gas detection equipment and preparing units for deployment, including basic configuration and readiness checks. - Logistics & Inventory Support
Coordinate shipment, receipt, and inventory tracking of devices and accessories, ensuring accuracy and proper documentation. - Order Processing Support
Assist in raising and tracking orders within internal systems (e.g. Oracle), ensuring alignment with customer and operational requirements. - Backend Documentation & Reporting
Maintain accurate records of service activities, customer data, and operational updates using internal systems and tools. - Data Analysis & Dashboard Support
Support data consolidation and reporting using Power BI and Excel, helping the team derive insights from operational and customer data. - CRM System Support
Update and maintain customer information, service records, and activity tracking in Salesforce. - Process Improvement Initiatives
Assist in identifying inefficiencies and support continuous improvement efforts within CSRM operations. - Cross-functional Collaboration
Work closely with Service, Sales and Technical teams to ensure smooth execution of daily operations.
Learning Outcomes
- Exposure to end-to-end customer success operations in a technical service environment
- Hands-on experience with enterprise tools (Salesforce, Oracle, Power BI)
- Understanding of gas detection systems, commissioning processes, and service workflows
- Development of analytical, operational, and stakeholder coordination skills
Requirements
- Currently pursuing a Diploma or Degree in Engineering, Business, Operations or related field
- Strong proficiency in Microsoft Excel and PowerPoint
- Interest in data analysis and operational processes
- Familiarity with Power BI, Salesforce or Oracle is an advantage
- Strong organisational skills and attention to detail
- Good communication and teamwork skills
- Proactive attitude with willingness to learn in a fast-paced environment
Preferred Attributes
- Basic understanding of technical or engineering concepts
- Ability to manage multiple tasks and meet deadlines
- Analytical mindset with problem-solving capability
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.