Member Solutions Manager

We are currently seeking a Member Solutions Manager to join our organization. As the Member Solutions Manager, you'll be responsible for the oversight, execution, and operational support of the Member Solutions Advisor staff. You'll ensure monthly goals are met, reported, and all activities adhere to specific collection procedures and policies. You'll lead and support team members through daily monitoring, coaching, development, and oversight of collection activity of the Member Solutions Advisors. You'll assign duties and special projects, monitor workload and productivity, and resolve Member escalations while collaborating with Branch Experience and Branch Operations through issues related to past due accounts and credit reporting.