Operations Process Management Intern - Germany

Servus und hallo, schön dass du da bist! We are Sungrow - the world's largest inverter manufacturer - and we're on the lookout for a hands-on, detail-driven Operations Intern to join our Munich service center team. Curious what this role is all about? Let's dive right in:

• You will support the follow-up of regional service requests and coordinate the resources needed to keep work orders running smoothly and on time.
• You will assist project managers in tracking project progress, following up on key actions, and keeping process-related data accurate and up to date in our internal systems.
• You will support the creation, tracking, and maintenance of service-related processes and requests in our CRM and other internal tools - making sure nothing slips through the cracks.
• You will help optimize CRM workflows and operational processes, contributing directly to better efficiency and higher data quality across the team.
• You will track and consolidate regional ticket data, monitoring ticket status, closure progress, and overall accuracy so our engineers and clients always have a clear picture.
• You will organize and maintain business and operational documentation, ensuring everything is structured, accessible, and consistent for the whole team.

Alright, alright - that sounded pretty exciting, didn't it? Now, to thrive in this role and genuinely enjoy every day of it, your background should look something like this:

• You are currently studying in a field related to Business Management, Project Management, Engineering, or a comparable discipline - and you bring that structured mindset with you.
• You have a strong eye for detail and a methodical approach to working with data and documentation - accuracy matters to you, and it shows.
• You have some familiarity with CRM systems or similar tools, and you understand concepts like work orders and service scopes (or you're eager to learn fast).
• You communicate clearly and confidently in cross-functional environments, making coordination between teams feel natural and effortless.
• You are proficient in English at C1 level; additional European languages are a plus.
• You are comfortable working with Microsoft Office, especially Excel, and you know how to turn a messy dataset into something meaningful.

Our Munich service center is the operational heartbeat of Sungrow's European after-sales and field service activities. Here, you won't just be filing papers - you'll be embedded in a fast-moving, multinational team that keeps real energy projects running across the continent. Here's what's in it for you:

• A front-row seat to how a global greentech leader manages its European service operations - from work order execution to CRM optimization.
• A multinational team environment with rich cross-European collaboration and exchange.
• Real responsibility from day one - your contributions will directly impact service quality and team efficiency.
• Opportunities to grow your commercial and technical knowledge, with potential exposure to our headquarters and the wider Sungrow ecosystem.
• A launchpad for your career in operations, project management, or the renewable energy industry.