Job Description
Duties and Responsibilities:
Provide comprehensive network support and management of enterprise networks including but not limited to hardware, operating systems and business applications. Requirements include, but are not limited to:
- Resolution of assigned tickets
- Participation in change management process
- Manage stake holder expectations
- Configure routers/switches/firewalls
- Isolate and correct issues with routers/switches/firewalls
- Monitor and manage bandwidth utilization
- Troubleshoot and resolve network issues
- Maintain internal network documentation (IP addresses, switched ports, etc. used by customers)
- Use best practices for network security both in the wired and wireless environments
- Update internal routers/switches software as required
- Perform network support to internal stake holders
- Assist and/or manage implementations as necessary
- Determine Communication solutions between our various sites
- Other duties as assigned
Minimum Requirements:
- 2-3 years practical network engineering experience in an Enterprise Network Engineering role.
- CCNA level understanding and experience with routing and switching technologies.
- Experience and demonstrable technical skills in the following areas:
- IPv4; IPv6
- BGP; EIGRP; OSPF
- STP; LACP; L2/L3 Switching
- Port Security, Traffic Storm Prevention
- Cisco Catalyst, ISR, and Nexus Series Devices
- Palo Alto Firewalls (Focusing on LAN Centric –East/West– Security; User/Group/Role based Security Models)
- Ruckus Wireless
- Familiarity and understanding of endpoints such as the following:
- Servers/Storage/Workstations
- Security – Bio Readers, Cameras, Control Panels
- Building Management – BACNet Converters, Power Meters, HVAC Controllers
- Familiarity and understanding of monitoring, testing and packet capturing tools such as the following: Solarwinds, ForeScout CounterACT, IBM Qradar, Wireshark
- IP Address Management
- Ability to maintain documentation including creation of Visio drawings.
- Excellent problem-solving skills.
- Strong understanding of troubleshooting techniques.
- Strong project management skills.
- Mature organization and time management skills.
- Excellent customer service skills.
- Excellent documentation, communication, and interpersonal skills.
- Ability to accomplish tasks with minimal supervision.
- Excellent interpersonal, communication, decision making, presentation and organizational skills
- Strong can-do attitude in a time sensitive operational environment
Work Environment:
- Ability to work in a fast-paced environment with multiple priorities.
- Ability to lift 40+ pounds.
- Travel is required on occasion as dictatated by project load
- This position requires typical weekday (Monday - Friday) attendance, at times after hours work may required to meet business and customer needs.
- This position requires participation in on call rotation to provide 24/7 support
- Some travel required. Some nights/weekends required for maintenance in change management windows.
- Every position requires certain physical capabilities. CyrusOne seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
Education: Minimum of a Bachelor’s Degree in a computer-related field required but Master's degree preferred. May substitute equivalent work-related experience for degree.
Certifications: CCNA required. CCNP preferred.
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.