Workforce Management Lead - Contact Center Operations

We are seeking a highly motivated Workforce Management Lead to oversee and coordinate a team of analysts supporting inbound and outbound contact center operations.   In this role, you will combine analytical expertise with day-to-day team leadership—balancing workforce optimization with guidance, prioritization, and operational direction across the WFM function.   The ideal candidate is data-driven, proactive, and skilled at turning insights into actionable operational strategies.  You’ll play a pivotal role in ensuring that staffing, forecasting, and scheduling align with service delivery objectives, while fostering a high-performing, collaborative, and continuously improving WFM function. While this role will help...