Transform prospective customer and business requests into detailed technical specifications for custom submarine cable solutions, including delineating hand-off points at colocation centers and creating technical diagrams.
Partner with business team and new customers and manage the end-to-end contracting process for infrastructure business.
Act as an internal customer advocate by tracking related infrastructure builds to identify key areas of opportunity and potential risks to customer delivery.
Ensure that customers receive the specific technical solutions they purchased and that these solutions are operationally supportable by working with Network Delivery and Service Management teams.
Manage the technical handoff and documentation process for customer deliveries, including detailed engineering specifications.

Technical Program Manager, Sales Operations

Job Description